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The process of getting things done,effectively and efficiently,through and with other people is called:


A) organizing.
B) directing.
C) controlling.
D) leadership.
E) management.

F) B) and E)
G) A) and B)

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E

Researcher Robert Katz,identified the following critical management competencies EXCEPT FOR:


A) technical.
B) conceptual.
C) division of work.
D) political capabilities.
E) interpersonal.

F) A) and B)
G) C) and E)

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The following are reasons for employers to promote from within the ranks of operative employees to first-line managers EXCEPT FOR:


A) knowing the people they will be supervising.
B) familiarity with company policy.
C) job knowledge and experience.
D) opposition to management.

E) All of the above
F) C) and D)

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A skill is the ability to demonstrate a system and sequence of behavior that is functionally related to attaining a performance goal.

A) True
B) False

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First-level managers perform both operative tasks and managerial work.

A) True
B) False

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The bottom level in the pyramid is occupied by:


A) first-line supervisors.
B) operative employees.
C) middle management.
D) top-level management.
E) board of directors.

F) D) and E)
G) All of the above

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Consistent with the belief that one of the most important abilities needed by supervisors is strong interpersonal skills,we often think of them as behavioral specialists.

A) True
B) False

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One characteristic operative employees share is they generally don't manage or oversee the work of any other employee.

A) True
B) False

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Organizations may be divided in the following distinct levels EXCEPT FOR:


A) operative employees.
B) middle managers.
C) supervisors.
D) board of directors.
E) top management.

F) A) and E)
G) A) and D)

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The following are different viewpoints of the supervisor's role in management EXCEPT FOR:


A) just another worker.
B) a figurehead.
C) a key person.
D) a person in the middle.
E) a behavioral specialist.

F) B) and E)
G) C) and D)

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B

The Taft-Hartley Act stated that any person who can do which of the following is a supervisor?


A) Hire
B) Lay off
C) Transfer
D) Suspend
E) All of the above

F) C) and E)
G) B) and E)

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Supervisors oversee the work of middle managers and sometimes do the very same tasks.

A) True
B) False

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In the definition of management the term representing the primary activities supervisors perform is called:


A) efficient.
B) policy.
C) direct.
D) effective.
E) process.

F) A) and D)
G) A) and C)

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The mental ability mangers must have in order to analyze is called:


A) technical.
B) interpersonal.
C) conceptual.
D) motivate.

E) A) and C)
F) A) and B)

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Even though supervisors may perform operative tasks,they are still part of management.This was made clear by the passing of the:


A) 1935 Wagner Act.
B) 1947 Taft-Hartley Act.
C) 1932 Norris-La Guardia Act.
D) 1991 Civil Rights Act.
E) 1959 Landrum-Griffin Act.

F) C) and E)
G) A) and B)

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Being a good supervisor means being concerned with both attaining goals and:


A) organizing and downsizing the organization.
B) coaching and mentoring hard physical assets.
C) controlling people and being unstructured.
D) creating job sharing with dysfunctional occurrences.
E) doing so as efficiently as possible.

F) All of the above
G) D) and E)

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An organization is a systematic grouping of people brought together to accomplish some specific purpose.

A) True
B) False

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True

The major problems nineteen new supervisors experienced in their first year on the job include the following EXCEPT FOR:


A) that their initial view of the manager as boss was incorrect.
B) handling customer returns.
C) being unprepared for the demands and ambiguities they would face.
D) the administrative duties.
E) being unprepared for the "people challenges" of their new job.

F) D) and E)
G) B) and E)

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When supervisors are performing tasks correctly,and they are concerned with the relationship between inputs and outputs,this relationship is called:


A) coordinating.
B) efficiency.
C) controlling.
D) organization.
E) planning.

F) B) and C)
G) A) and C)

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The organizing function includes all of the following EXCEPT FOR:


A) coordinating results to achieve objectives.
B) comparing performance against predetermined work standards.
C) dividing work into manageable components.
D) determining what tasks will be done.

E) C) and D)
F) A) and C)

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