Question 1

A spiral is a reciprocal communication pattern in which each person's message reinforces the other person's message.

Accepted Answer

A) True 
 B)False

Question 2

When faced with criticism,the two most common responses are a verbally aggressive counterattack or a request for clarification.

Accepted Answer

A) True 
 B)False

Question 3

Which statement is a behavioural description?

Accepted Answer

A)   "I notice that you're frowning."
B)   "You seem angry today."
C)   "You're being weird."
D)   "You don't appear to be very happy."E) B) and D)
F) B) and C)

Question 4

Match the terms below with their description.
-Message given by a complainer

Accepted Answer

A)   communication climate
B)   confirming response
C)   defensiveness
D)   disagreeing response
E)   disconfirming responseF) D) and E)
G) B) and D)

Question 5

"When you didn't call me to tell me you would be late coming home,I had trouble sleeping because I was worried about you." What is this statement an example of?

Accepted Answer

A)   a feeling statement
B)   a consequence statement
C)   a behavioural statement
D)   an assertive statementE) B) and C)
F) A) and B)

Question 6

What do Gibb's categories examine?

Accepted Answer

A)   personal conflict styles
B)   patterns of self-disclosure
C)   defensive and supportive behaviours
D)   strength of self-concept and self-esteemE) C) and D)
F) All of the above

Question 7

Provisional statements often include words like "perhaps" and "from my perspective."

Accepted Answer

A) True 
 B)False

Question 8

Incongruous responses contain two messages that seem to deny or contradict each other.

Accepted Answer

A) True 
 B)False

Question 9

You say to your roommate,"I need some quiet for schoolwork.I would like to figure out a way for you to enjoy your music while I have some quiet time for studying." What Gibb's category is this an example of?

Accepted Answer

A)   empathy
B)   neutrality
C)   problem orientation
D)   strategyE) A) and C)
F) C) and D)

Question 10

Rita was criticized by her placement supervisor for completing the wrong report for a client she is working with.Rita was unaware of the report; however,her boss was still upset.What would be an effective way for Rita to respond?

Accepted Answer

A)   Continue to argue her case with her boss.
B)   Tell her boss she is being unreasonable.
C)   Agree with her boss that she did fill out the wrong report.
D)   Rita should say nothing.E) A) and C)
F) C) and D)

Question 11

Which of the following is a confirming message?

Accepted Answer

A)   ignoring the other person
B)   responding with clichés
C)   asking a person how they are feeling
D)   giving an ambiguous responseE) A) and B)
F) A) and C)

Question 12

Stonewalling is an example of an impervious response.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is an example of a controlling statement?

Accepted Answer

A)   "You need to put the dishes away."
B)   "Do you mind putting the dishes away?"
C)   "Why don't you ever put the dishes away?"
D)   "I wish you would put the dishes away."E) None of the above
F) A) and B)

Question 14

Asking if anything else is bothering your critic won't help you cope with criticism because it encourages more defensiveness.

Accepted Answer

A) True 
 B)False

Question 15

Which statement is the best example of a specific intention clearly stated to a partner?

Accepted Answer

A)   "Let's talk about our relationship."
B)   "I want two hours to myself to read."
C)   "I feel that you need to be honest with me."
D)   "I don't think you listen to me carefully enough."E) B) and D)
F) C) and D)

Question 16

Trinh,a supervisor at a social service agency,makes sure she always asks her employees for input on new ideas before they are implemented.What kind of leadership style is Trinh using?

Accepted Answer

A)   laissez-faire
B)   democratic
C)   transactional
D)   authoritativeE) B) and C)
F) A) and B)

Question 17

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart.
-Empathy

Accepted Answer

A)   certainty
B)   control
C)   evaluation
D)   neutrality
E)   strategyF)  SuperiorityG) A) and F)
H) A) and E)

Question 18

Which of the following is a defense-arousing style of communication described by Gibb in which the sender states or implies that the receiver is not worthy of respect?

Accepted Answer

A)   superiority
B)   provisionalism
C)   controlling
D)   certaintyE) A) and B)
F) B) and C)

Question 19

Match the terms below with their description.
-When Camille asks how your roommate is feeling,you tell her about your own health.

Accepted Answer

A)   communication climate
B)   confirming response
C)   defensiveness
D)   disagreeing response
E)   disconfirming responseF) A) and C)
G) B) and C)

Question 20

When is defensiveness most likely to occur?

Accepted Answer

A)   when an individual's presenting image is attacked
B)   when an individual's hidden area is being exposed
C)   when another person is making problem-oriented statements
D)   when the sender and receiver are experiencing similar environmentsE) A) and C)
F) A) and B)

Exam 9: Improving Communication Climates

When is defensiveness most likely to occur?

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Which of the following is a confirming message?

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Provisional statements often include words like "perhaps" and "from my perspective."

Correct AnswerverifiedShow Answer

Trinh,a supervisor at a social service agency,makes sure she always asks her employees for input on new ideas before they are implemented.What kind of leadership style is Trinh using?

Correct AnswerverifiedShow Answer

When faced with criticism,the two most common responses are a verbally aggressive counterattack or a request for clarification.

Correct AnswerverifiedShow Answer

Which statement is a behavioural description?

Correct AnswerverifiedShow Answer

Rita was criticized by her placement supervisor for completing the wrong report for a client she is working with.Rita was unaware of the report; however,her boss was still upset.What would be an effective way for Rita to respond?

Correct AnswerverifiedShow Answer

What do Gibb's categories examine?

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Incongruous responses contain two messages that seem to deny or contradict each other.

Correct AnswerverifiedShow Answer

Which of the following is a defense-arousing style of communication described by Gibb in which the sender states or implies that the receiver is not worthy of respect?

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Match the following Gibb's supportive behaviours with their defensive-arousing counterpart. -Empathy

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"When you didn't call me to tell me you would be late coming home,I had trouble sleeping because I was worried about you." What is this statement an example of?

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Which of the following is an example of a controlling statement?

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Match the terms below with their description. -When Camille asks how your roommate is feeling,you tell her about your own health.

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Asking if anything else is bothering your critic won't help you cope with criticism because it encourages more defensiveness.

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Stonewalling is an example of an impervious response.

Correct AnswerverifiedShow Answer

You say to your roommate,"I need some quiet for schoolwork.I would like to figure out a way for you to enjoy your music while I have some quiet time for studying." What Gibb's category is this an example of?

Correct AnswerverifiedShow Answer

Match the terms below with their description. -Message given by a complainer

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Which statement is the best example of a specific intention clearly stated to a partner?

Correct AnswerverifiedShow Answer

A spiral is a reciprocal communication pattern in which each person's message reinforces the other person's message.

Correct AnswerverifiedShow Answer

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