Question 1

Which of the following is the greatest obstacle in enabling collaboration between employees at different,distant corporate locations?

Accepted Answer

A)  Privacy
B)  Permissions
C)  Time zones
D)  Language
E)  Corporate cultureF) A) and B)
G) D) and E)

Question 2

Which of the following systems would you expect to deliver data from external events,and summarized information from internal MIS systems?

Accepted Answer

A)  TPS
B)  ESS
C)  MIS
D)  DSS
E)  SCMF) A) and E)
G) C) and D)

Question 3

To monitor the status of internal operations and the firm's relations with the external environment,managers need which of the following types of system?

Accepted Answer

A)  DSS
B)  KWS
C)  TPS
D)  MIS
E)  BISF) C) and D)
G) A) and B)

Question 4

A DSS uses internal information as well as information from external sources.

Accepted Answer

A) True 
 B)False

Question 5

What is the most important function of an enterprise application?

Accepted Answer

A)  Increasing speed of communicating
B)  Enabling business functions and departments to share information
C)  Enabling a company to work collaboratively with customers and suppliers
D)  Enabling cost-effective e-business processes
E)  Enabling inventory and supply chain managementF) C) and D)
G) A) and C)

Question 6

According to the chapter case,Sanofi Pasteur is using Microsoft Yammer for all of the following reasons except:

Accepted Answer

A)  give employees more opportunities to innovate.
B)  increase product innovations from lower down in the organization.
C)  simplify business processes
D)  strengthen management controls over employees
E)  set up activist groups for changeF) A) and B)
G) B) and D)

Question 7

A ________ is a senior manager who oversees the use of IT in the firm.

Accepted Answer

A)  CEO
B)  CFO
C)  CIO
D)  CTO
E)  CKOF) A) and E)
G) D) and E)

Question 8

One example of a business process is shipping a product to a customer.

Accepted Answer

A) True 
 B)False

Question 9

How have the technologies associated with e-business impacted government?

Accepted Answer

Governments on all levels are using Inte...

Question 10

You have been hired by a non-profit organization to implement a system to handle donations.The system must be able to handle and record telephone,text,and Internet donations,provide up-to-the-minute reports,and create highly customizable mailing lists.In addition,event fundraisers need to be able to quickly access a donor's information and history.Which of the following systems will best meet these needs?

Accepted Answer

A)  TPS
B)  TPS with DSS capabilities
C)  TPS with MIS capabilities
D)  TPS with ESS capabilities
E)  DSS with MIS capabilitiesF) C) and D)
G) C) and E)

Question 11

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?

Accepted Answer

A)  Synchronous/colocated
B)  Same time/remote
C)  Different time/remote
D)  Remote/colocated
E)  Same time/same placeF) None of the above
G) A) and B)

Question 12

________ systems are also known as enterprise systems.

Accepted Answer

A)  Resource planning
B)  Enterprise resource planning
C)  Enterprise support
D)  Management information
E)  Decision-supportF) A) and B)
G) A) and C)

Question 13

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?

Accepted Answer

A)  Intranet
B)  Extranet
C)  KMS
D)  TPS
E)  DSSF) B) and E)
G) D) and E)

Question 14

Which of the following is an example of a cross-functional business process?

Accepted Answer

A)  Identifying customers
B)  Shipping a product
C)  Fulfilling a customer order
D)  Hiring employees
E)  Paying creditorsF) B) and D)
G) C) and D)

Question 15

Which of the following statements regarding IBM Notes is not true?

Accepted Answer

A)  It began as an e-mail and messaging client.
B)  It is a widely used collaboration tool at larger firms.
C)  It provides capabilities for wikis and microblogging.
D)  It provides tools for full version control of all company documentation.
E)  It is designed to provide security for sensitive corporate information.F) D) and E)
G) A) and B)

Question 16

An example of a remote,synchronous collaboration tool is a Skype conference call using VOIP and webcams.

Accepted Answer

A) True 
 B)False

Question 17

An SCM is considered to be an intraorganizational system because it manages information that flows between different companies.

Accepted Answer

A) True 
 B)False

Question 18

Customer relationship management systems coordinate all of the business processes that deal with customers in sales,marketing,and service.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance?

Accepted Answer

A)  MIS
B)  TPS
C)  DSS
D)  KMS
E)  RPSF) B) and D)
G) A) and E)

Question 20

The ________ function is responsible for making sure customers are aware of the company's products.

Accepted Answer

A)  finance and accounting
B)  human resources
C)  manufacturing and production
D)  sales and marketing
E)  distribution and logisticsF) C) and E)
G) All of the above

Exam 2: Global E-Business and Collaboration

Customer relationship management systems coordinate all of the business processes that deal with customers in sales,marketing,and service.

Correct Answer
verified

An SCM is considered to be an intraorganizational system because it manages information that flows between different companies.

Correct Answer
verified

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?

Correct Answer
verified

One example of a business process is shipping a product to a customer.

Correct Answer
verified

Correct Answer
verified

According to the chapter case,Sanofi Pasteur is using Microsoft Yammer for all of the following reasons except:

Correct Answer
verified

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?

Correct Answer
verified

Which of the following systems would you expect to deliver data from external events,and summarized information from internal MIS systems?

Correct Answer
verified

Which of the following is the greatest obstacle in enabling collaboration between employees at different,distant corporate locations?

Correct Answer
verified

How have the technologies associated with e-business impacted government?

Correct Answer
verified
Governments on all levels are using Inte...
View Answer

The ________ function is responsible for making sure customers are aware of the company's products.

Correct Answer
verified

What is the most important function of an enterprise application?

Correct Answer
verified

________ systems are also known as enterprise systems.

Correct Answer
verified

A DSS uses internal information as well as information from external sources.

Correct Answer
verified

An example of a remote,synchronous collaboration tool is a Skype conference call using VOIP and webcams.

Correct Answer
verified

Which of the following statements regarding IBM Notes is not true?

Correct Answer
verified

A ________ is a senior manager who oversees the use of IT in the firm.

Correct Answer
verified

Which of the following is an example of a cross-functional business process?

Correct Answer
verified

Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance?

Correct Answer
verified

To monitor the status of internal operations and the firm's relations with the external environment,managers need which of the following types of system?

Correct Answer
verified

Exam 2: Global E-Business and Collaboration

Customer relationship management systems coordinate all of the business processes that deal with customers in sales,marketing,and service.

Correct AnswerverifiedShow Answer

An SCM is considered to be an intraorganizational system because it manages information that flows between different companies.

Correct AnswerverifiedShow Answer

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?

Correct AnswerverifiedShow Answer

One example of a business process is shipping a product to a customer.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

According to the chapter case,Sanofi Pasteur is using Microsoft Yammer for all of the following reasons except:

Correct AnswerverifiedShow Answer

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?

Correct AnswerverifiedShow Answer

Which of the following systems would you expect to deliver data from external events,and summarized information from internal MIS systems?

Correct AnswerverifiedShow Answer

Which of the following is the greatest obstacle in enabling collaboration between employees at different,distant corporate locations?

Correct AnswerverifiedShow Answer

How have the technologies associated with e-business impacted government?

Correct AnswerverifiedGovernments on all levels are using Inte...View AnswerShow Answer

The ________ function is responsible for making sure customers are aware of the company's products.

Correct AnswerverifiedShow Answer

What is the most important function of an enterprise application?

Correct AnswerverifiedShow Answer

________ systems are also known as enterprise systems.

Correct AnswerverifiedShow Answer

A DSS uses internal information as well as information from external sources.

Correct AnswerverifiedShow Answer

An example of a remote,synchronous collaboration tool is a Skype conference call using VOIP and webcams.

Correct AnswerverifiedShow Answer

Which of the following statements regarding IBM Notes is not true?

Correct AnswerverifiedShow Answer

A ________ is a senior manager who oversees the use of IT in the firm.

Correct AnswerverifiedShow Answer

Which of the following is an example of a cross-functional business process?

Correct AnswerverifiedShow Answer

Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance?

Correct AnswerverifiedShow Answer

To monitor the status of internal operations and the firm's relations with the external environment,managers need which of the following types of system?

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Governments on all levels are using Inte...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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