Question 1

Cory Randle is an MIS manager for an international consulting firm. Cory travels to different European countries where he implements news response tracking systems. Some of the metrics he uses to track the performance of his system include tracking the response time it takes to respond to Twitter posts mentioning the news station, as well as the speed and accuracy of content posted on numerous websites and social media sites. What type of metrics is Cory using to measure his system?

Accepted Answer

A)   Customer satisfaction metrics
B)   Efficiency metrics
C)   Effectiveness metrics
D)   Benchmarking metricsE) A) and C)
F) None of the above

Question 2

What does usability effectiveness MIS metric measure?

Accepted Answer

A)   The ease with which people perform transactions and find information
B)   The number of customers an organization "touches" for the first time and persuades to purchase its products or services
C)   The amount of time a system takes to perform a transaction
D)   The number of hours a system is available for usersE) A) and D)
F) None of the above

Question 3

Define critical success factors (CSFs) and key performance indicators (KPIs), and explain how managers use them to measure the success of MIS projects.

Accepted Answer

Metrics are measurements that evaluate r...

Question 4

Which of the below is an example of a critical success factor?

Accepted Answer

A)   Increase in customer satisfaction
B)   Increase in number of new customers
C)   Increase in number of new products
D)   Decrease in percentage of employee turnoverE) A) and C)
F) B) and D)

Question 5

Explain the interrelationships of efficiency and effectiveness IT metrics.

Accepted Answer

Efficiency IT metrics focus on technolog...

Question 6

Which of the following is not a typical CRM metric?

Accepted Answer

A)   Sales metrics
B)   Service metrics
C)   Marketing metrics
D)   Inventory metricsE) A) and B)
F) All of the above

Question 7

What are measurements that evaluate results to determine whether a project is meeting its goals?

Accepted Answer

A)   Models
B)   Metrics
C)   Benchmarks
D)   Genetic algorithmsE) C) and D)
F) All of the above

Question 8

The chief knowledge officer (CKO) is responsible for overseeing all uses of information technology and ensuring that MIS strategically aligns with business goals and objectives.

Accepted Answer

A) True 
 B)False

Question 9

Scott Brenner is the CIO of Knight Industries. Which of the following is among his primary responsibilities?

Accepted Answer

A)   Advocate and communicate the MIS strategy by building and maintaining strong executive relationships
B)   Determine the types of information the enterprise will capture, retain, analyze, and share
C)   Ensure the efficiency of MIS systems throughout the organization
D)   Develop MIS safeguards against attacks from hackers and virusesE) None of the above
F) A) and B)

Question 10

What first-ever national appointment was made by President Barack Obama?

Accepted Answer

A)   National chief security officer
B)   National chief privacy officer
C)   National chief technology officer
D)   All of the choices are correct.E) A) and B)
F) C) and D)

Question 11

Efficiency MIS metrics focus on the extent to which a firm is using its resources in an optimal way, while effectiveness MIS metrics focus on ________.

Accepted Answer

A)   Understanding how successful a firm is at achieving its goals and objectives
B)   Analyzing if a firm is doing the right things
C)   Setting the right goals and ensuring they are accomplished
D)   All of theseE) B) and D)
F) B) and C)

Question 12

What do most companies measure to determine the success of their websites?

Accepted Answer

A)   Throughput
B)   Speed
C)   Traffic
D)   AvailabilityE) A) and B)
F) A) and C)

Question 13

Which of the following includes the roles and responsibilities of the CPO?

Accepted Answer

A)   Ensuring the speed, accuracy, availability, and reliability of the MIS
B)   Ensuring the ethical and legal use of information within a company
C)   Ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses
D)   Ensuring that MIS strategically aligns with business goals and objectivesE) A) and B)
F) B) and C)

Question 14

Describe and identify visitor, exposure, visit, and hit website metrics.

Accepted Answer

Visitor metrics track the actual visitor...

Question 15

MIS skills gap is the difference between existing MIS workplace knowledge and the knowledge required to fulfill the business goals and strategies.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is a type of SCM metric?

Accepted Answer

A)   Customer order promised cycle time
B)   Customer order actual cycle time
C)   Inventory replenishment cycle time
D)   All of theseE) None of the above
F) C) and D)

Question 17

The chief data officer (CDO) is responsible for ensuring the speed, accuracy, availability, and reliability for MIS.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following tracks the number of customers an organization touches for the first time and persuades to purchase its products or services?

Accepted Answer

A)   Customer satisfaction
B)   Usability
C)   Conversion rates
D)   FinancialE) B) and D)
F) B) and C)

Question 19

The chief knowledge officer (CKO) is responsible for collecting, maintaining, and distributing the organization's knowledge.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is a type of effectiveness MIS metric?

Accepted Answer

A)   Transaction speed
B)   System availability
C)   Usability
D)   ThroughputE) A) and B)
F) C) and D)

Exam 4: Measuring the Success of Strategic Initiatives

The chief knowledge officer (CKO) is responsible for overseeing all uses of information technology and ensuring that MIS strategically aligns with business goals and objectives.

Correct Answer
verified

Explain the interrelationships of efficiency and effectiveness IT metrics.

Correct Answer
verified
Efficiency IT metrics focus on technolog...
View Answer

What first-ever national appointment was made by President Barack Obama?

Correct Answer
verified

Which of the following tracks the number of customers an organization touches for the first time and persuades to purchase its products or services?

Correct Answer
verified

Correct Answer
verified

The chief data officer (CDO) is responsible for ensuring the speed, accuracy, availability, and reliability for MIS.

Correct Answer
verified

Which of the following is a type of effectiveness MIS metric?

Correct Answer
verified

Which of the following includes the roles and responsibilities of the CPO?

Correct Answer
verified

Which of the following is a type of SCM metric?

Correct Answer
verified

Which of the following is not a typical CRM metric?

Correct Answer
verified

Which of the below is an example of a critical success factor?

Correct Answer
verified

Scott Brenner is the CIO of Knight Industries. Which of the following is among his primary responsibilities?

Correct Answer
verified

What does usability effectiveness MIS metric measure?

Correct Answer
verified

MIS skills gap is the difference between existing MIS workplace knowledge and the knowledge required to fulfill the business goals and strategies.

Correct Answer
verified

Efficiency MIS metrics focus on the extent to which a firm is using its resources in an optimal way, while effectiveness MIS metrics focus on ________.

Correct Answer
verified

What do most companies measure to determine the success of their websites?

Correct Answer
verified

Describe and identify visitor, exposure, visit, and hit website metrics.

Correct Answer
verified
Visitor metrics track the actual visitor...
View Answer

Define critical success factors (CSFs) and key performance indicators (KPIs), and explain how managers use them to measure the success of MIS projects.

Correct Answer
verified
Metrics are measurements that evaluate r...
View Answer

The chief knowledge officer (CKO) is responsible for collecting, maintaining, and distributing the organization's knowledge.

Correct Answer
verified

What are measurements that evaluate results to determine whether a project is meeting its goals?

Correct Answer
verified

Exam 4: Measuring the Success of Strategic Initiatives

The chief knowledge officer (CKO) is responsible for overseeing all uses of information technology and ensuring that MIS strategically aligns with business goals and objectives.

Correct AnswerverifiedShow Answer

Explain the interrelationships of efficiency and effectiveness IT metrics.

Correct AnswerverifiedEfficiency IT metrics focus on technolog...View AnswerShow Answer

What first-ever national appointment was made by President Barack Obama?

Correct AnswerverifiedShow Answer

Which of the following tracks the number of customers an organization touches for the first time and persuades to purchase its products or services?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The chief data officer (CDO) is responsible for ensuring the speed, accuracy, availability, and reliability for MIS.

Correct AnswerverifiedShow Answer

Which of the following is a type of effectiveness MIS metric?

Correct AnswerverifiedShow Answer

Which of the following includes the roles and responsibilities of the CPO?

Correct AnswerverifiedShow Answer

Which of the following is a type of SCM metric?

Correct AnswerverifiedShow Answer

Which of the following is not a typical CRM metric?

Correct AnswerverifiedShow Answer

Which of the below is an example of a critical success factor?

Correct AnswerverifiedShow Answer

Scott Brenner is the CIO of Knight Industries. Which of the following is among his primary responsibilities?

Correct AnswerverifiedShow Answer

What does usability effectiveness MIS metric measure?

Correct AnswerverifiedShow Answer

MIS skills gap is the difference between existing MIS workplace knowledge and the knowledge required to fulfill the business goals and strategies.

Correct AnswerverifiedShow Answer

Efficiency MIS metrics focus on the extent to which a firm is using its resources in an optimal way, while effectiveness MIS metrics focus on ________.

Correct AnswerverifiedShow Answer

What do most companies measure to determine the success of their websites?

Correct AnswerverifiedShow Answer

Describe and identify visitor, exposure, visit, and hit website metrics.

Correct AnswerverifiedVisitor metrics track the actual visitor...View AnswerShow Answer

Define critical success factors (CSFs) and key performance indicators (KPIs), and explain how managers use them to measure the success of MIS projects.

Correct AnswerverifiedMetrics are measurements that evaluate r...View AnswerShow Answer

The chief knowledge officer (CKO) is responsible for collecting, maintaining, and distributing the organization's knowledge.

Correct AnswerverifiedShow Answer

What are measurements that evaluate results to determine whether a project is meeting its goals?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified
Efficiency IT metrics focus on technolog...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
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Correct Answer
verified
Visitor metrics track the actual visitor...
View Answer

Correct Answer
verified
Metrics are measurements that evaluate r...
View Answer

Correct Answer
verified

Correct Answer
verified