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One measure of website traffic is determined by the total requests for a page. This is called


A) clickers.
B) hits.
C) paths.
D) tweets.
E) impressions.

F) None of the above
G) B) and E)

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Of the various types of blogs, which one do marketers have the lowest level of control over?


A) personal
B) corporate
C) professional
D) corporate microblogs
E) professional microblogs

F) A) and C)
G) A) and D)

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The final step in the process of creating a social media campaign is to


A) develop a budget.
B) identify the target audience.
C) identify a strategy and goals.
D) design the elements of the campaign.
E) monitor the program.

F) A) and B)
G) B) and D)

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Explain the 4E framework for social media and identify the social and mobile media tools that are most effective for accomplishing each of the 4Es.

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The answer should include the following ...

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What is the purpose of connection on a company's website or blog? Provide an example.

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The final E of the 4E framework involves...

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What are page views, and why might a blogger want to see a report showing page views for the different pages of a blog?

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The number of page views is the number o...

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Midway Hotel Group asked its Twitter followers to send in ideas for new room service menu items. The three most-popular items will be added to the menu next year. What technique is the company using to build community?


A) blogging
B) an organic search
C) crowdsourcing
D) showrooming
E) groupthink

F) A) and B)
G) D) and E)

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The Wheel of Social Media Engagement includes the following five effects as drivers of social media: information, connected, network, dynamic, and timeliness.

A) True
B) False

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Jordan loves to read and write. She started a blog about books, including writing hints and book reviews. The readership of her blog gradually increased, and eventually publishers started sending her new books, hoping she would review them. Over time, Jordan's blog has changed from a ________ blog to a ________ blog.


A) professional; network
B) professional; personal
C) personal; professional
D) personal; social
E) social; network

F) None of the above
G) All of the above

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What type of information do companies analyze when conducting sentiment analysis?


A) shipment tracking data
B) sales forecasts
C) bounce rates
D) customer comments
E) conversion rates

F) None of the above
G) A) and C)

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Discuss the dynamic effect of the Wheel of Social Media Engagement.

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The impact of the dynamic effect of soci...

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It is Corey's job to constantly monitor the information on the company website to make sure it is accurate and up-to-date. Which of the 7Cs of the online marketing framework is she concerned with?


A) community
B) commerce
C) content
D) communication
E) connection

F) B) and D)
G) B) and C)

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A business would use a paid search as a way to


A) include pop-up ads on social media sites.
B) market products direct to consumer.
C) minimize transportation costs.
D) appear higher up in the search results.
E) access competitor feedback.

F) A) and E)
G) C) and D)

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Explain how YouTube helps customers "experience" a product or service.

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Answers will vary but should include a d...

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When a company runs a contest online, it will measure its effectiveness in a variety of ways. One such measure is the conversion rate. The conversion rate for an online contest promotion would be


A) the number of people who recommend the contest to others.
B) the number of people who comment on the contest.
C) the number of people who share the contest on their social media site.
D) the percentage of visitors who enter the contest.
E) the percentage of fans who like the contest.

F) C) and E)
G) A) and B)

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Discuss why people's need to connect has been a force throughout history.

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The need to connect with others has been...

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Candy Crush is an example of an ad-supported app because it is free to download but it includes in-app purchases.

A) True
B) False

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An example of the ________ effect is when BMW gained in-depth information about visitors to a popular Chinese social media site and used that information to determine which visitors were likely to be luxury car buyers and targeted advertising toward them.


A) media
B) information
C) connected
D) social
E) interconnected

F) None of the above
G) B) and D)

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Describe the three stages of the social media engagement process.

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The three-stage process involves listeni...

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The dynamic effect of social media engagement expands the impact of the network effect by examining how people flow in and out of networked communities as their interests change.

A) True
B) False

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