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____________________ reports provide data or findings, analyses, and conclusions. They may also provide recommendations if requested.

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____________________ or recommendation reports attempt to solve problems by evaluating options and offering recommendations.

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Which of the following is most likely to be written as an informational report?


A) A recommendation from the Information Technology Department that your company install a wireless network
B) A feasibility study addressing possible tuition reimbursement for employees
C) A comparison of five handheld communication devices that your company might purchase
D) A summary of information presented at a recent conference for technical writers

E) B) and D)
F) A) and D)

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Which of the following statements about reports in today's business environment is most accurate?


A) Business writers now deliver reports orally, electronically, or digitally.
B) Efficient reporting plays an important role in helping organizations sift through data and make decisions.
C) Business reports range widely in length, purpose, and delivery mode.
D) All answer choices reflect accurate statements about reports in today's business environment.

E) A) and C)
F) B) and D)

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First-person pronouns and contractions are acceptable in business reports.

A) True
B) False

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Progress reports are written for only internal readers.

A) True
B) False

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___________________ data result from firsthand experience and observation.

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The manuscript format is appropriate for longer, more formal reports.

A) True
B) False

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Sondra works for a development firm and must explain to a customer the results of a year-long study of potential sites for new stores. In what format should she develop this report?


A) Memo or e-mail format
B) Preprinted form
C) Letter format
D) Manuscript format

E) B) and C)
F) A) and B)

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When you organize an analytical report indirectly, in what order should the ideas be presented?


A) Introduction/problem, conclusions/recommendations, facts/findings, and discussion/analysis
B) Introduction/background, facts/findings, and summary
C) Introduction/problem, facts/findings, discussion/analysis, and conclusions/recommendations
D) The indirect strategy does not follow a set order of ideas.

E) A) and D)
F) A) and B)

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The indirect strategy of organization is appropriate for a business report when readers


A) are supportive of the topic.
B) must be persuaded.
C) are familiar with the topic.
D) want to know the results immediately.

E) C) and D)
F) All of the above

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The direct organizational strategy presents the purpose for writing near the beginning of a report.

A) True
B) False

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Feasibility reports analyze a problem, discuss options, and present a recommendation, solution, or action to be taken.

A) True
B) False

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The purpose of a(n)____________________ report is to provide a status update on a project.

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The minutes of a meeting should identify the names of individuals present and absent.

A) True
B) False

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The direct strategy of organization is appropriate for a business report when readers


A) need to be educated.
B) must be persuaded.
C) are informed.
D) may be disappointed or hostile.

E) A) and B)
F) A) and C)

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When you write a purpose statement for a report, you should use action verbs.

A) True
B) False

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Most analytical reports answer questions about specific problems and aid in decision making.

A) True
B) False

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A(n)____________________ summary covers only what management needs to know about a longer report, proposal, or business plan.

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Headings that provide specific information about the content of a report section are called


A) talking headings.
B) signposts.
C) functional headings.
D) cross-sectional divisions.

E) A) and B)
F) None of the above

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