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An example of an intrinsic motivator is:


A) working conditions.
B) benefits.
C) job enjoyment.
D) pay.

E) B) and D)
F) All of the above

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Factors associated with positive motivation are extrinsic to the job.

A) True
B) False

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According to the reinforcement theory, which of the following would positively reinforce desired behavior?


A) Scolding
B) Written disciplinary warning
C) Undesirable job duties
D) Oral or written praise

E) C) and D)
F) B) and C)

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Behavior which an individual produces because of the pleasant experiences associated with the behavior itself is:


A) intrinsic motivation.
B) acquired motivation.
C) essential motivation.
D) extrinsic motivation.

E) A) and C)
F) A) and B)

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Hygiene factors:


A) provide positive motivation.
B) are intrinsic to the job.
C) involve lower level needs.
D) include factors such as recognition, advancement, and achievement.

E) A) and C)
F) B) and C)

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Which of the following is most relevant in satisfying the need for safety?


A) A creative environment at work
B) Satisfactory work-life balance
C) Fair application of organizational policies
D) Recognition of one's performance and achievements at work

E) C) and D)
F) A) and B)

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At the first level of motivation, the direction of employees' behavior may be favorable or unfavorable.

A) True
B) False

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According to the equity theory, when people believe that the rewards for performance are unequal to their inputs, _____.


A) they will be motivated to improve their performance.
B) they will seek to decrease their input level.
C) they will ignore lower-level needs.
D) they will set higher goals for themselves and strive hard to achieve them.

E) None of the above
F) A) and C)

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One of the qualifiers to Maslow's hierarchy of needs theory is:


A) physiological needs are not important.
B) some people's priorities are different from those of others.
C) higher level needs are always fully satisfied.
D) the five needs in the hierarchy are not universal and differ from one culture to another.

E) All of the above
F) A) and D)

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Achievement, recognition, and responsibility are motivating factors according to Herzberg's theory.

A) True
B) False

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The leading reason for managers to leave their jobs is limited praise/recognition from higher authorities.

A) True
B) False

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Explain the factors associated with the expectancy theory.

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The expectancy theory views an individua...

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People always act rationally.

A) True
B) False

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Which of the following would be an intrinsic motivation?


A) Pay
B) Benefits
C) Recognition
D) Job security

E) All of the above
F) A) and C)

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Describe how Herzberg's dissatisfiers and motivators relate to Maslow's hierarchy of needs.

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Motivators are factors, such as responsi...

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In Maslow's hierarchy of needs, _____ are rarely fully satisfied.


A) physiological needs
B) self-actualization needs
C) safety needs
D) social needs

E) A) and D)
F) None of the above

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The ego needs of individuals are always satisfied.

A) True
B) False

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_____ are the children of the baby boomers who did not see much of their parents as earlier generations and learned to function on their own, being highly independent, self-reliant, and individualistic.


A) Traditionalists
B) Generation Yers
C) Generation Xers
D) Non-traditionalists

E) A) and B)
F) A) and C)

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One of the principles underlying Maslow's hierarchy of needs theory is that:


A) performance is not related to motivation and personal skills.
B) once a need has been satisfied it no longer serves as a primary motivator of behavior.
C) lower level needs are never completely satisfied.
D) the need for belonging is the highest level of need, and organizations try hard to satisfy this need of employees.

E) A) and B)
F) None of the above

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According to Herzberg's study and additional studies on job satisfaction:


A) motivation factors or satisfiers are extrinsic to the job.
B) good pay, benefits, and security prevent dissatisfaction, but don't strongly motivate.
C) advancement, achievement, and challenging work are unimportant in motivation.
D) hygienic factors such as working conditions and company policy are intrinsic to the job.

E) A) and D)
F) B) and D)

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