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Avaya Aura Contact Center (AACC) uses the media processing capabilities of the Avaya Aura Media Server (AAMS) to perform functions such as conference customer and agent speech paths with media treatments. Which three statements regarding AACC and the AAMS are true? (Choose three.)


A) AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.
B) AACC does not require a license for each AAMS instance in the solution.
C) AACC integrates with AAMS using Media Server Markup Language (MSML) based communication.
D) AAMS provides a MSML-based service type named ACC_APP_ID.

E) All of the above
F) B) and C)

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Avaya Aura Contact Center (AACC) supports VMware vSphere. VMware vSphere allows multiple copies of the same operating system or several different operating systems to run as virtual machines on a large x86-based host hardware server. Which three statements regarding the AACC server types supported on an AML-based Avaya CS1000 when installed on a VMware virtual machine are true? (Choose three.)


A) Voice and Multimedia Contact Server with Avaya Aura Media Server
B) Multimedia Contact Server Only
C) Voice and Multimedia Contact Server without Avaya Aura Media Server
D) Voice Contact Server Only

E) C) and D)
F) A) and D)

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You will need to configure Internet Explorer (IE) options to access Avaya Aura Contact Center (AACC) components such as Contact Center Manager Administration (CCMA) . Which three statements regarding the configuration of Internet Explorer are true? (Choose three.)


A) CCMA supports the 32-bit and 64-bit versions of Microsoft Internet Explorer.
B) You must run Internet Explorer in compatibility mode for CCMA and Communication Control Toolkit (CCT) .
C) CCMA supports only the 32-bit version of Microsoft Internet Explorer.
D) Install Microsoft Internet Explorer 10.0 or 11.0.

E) A) and C)
F) B) and C)

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After the Avaya Aura Media Server High Availability (HA) pair is formed, several Element Manager pages display new features that reflect the new paired High Availability state/status. In the primary AAMS Element Manager navigation pane, which three features do you need to status? (Choose three.)


A) Ensure one Element Role is listed for both the Primary and Backup server.
B) Ensure one Element Role is listed for both the Active and Standby server.
C) Ensure only two nodes are listed.
D) Ensure no alarms are listed in the Alarm Description column.

E) None of the above
F) All of the above

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To ensure resiliency, you have been asked to add an additional license manager to the network. Which licensing type supports an additional license manager?


A) Nodal Enterprise, when a standby license manager is configured.
B) Remote Enterprise, when a standby license manager is configured.
C) Network Enterprise, where you can configure a primary and a secondary License Manager.
D) Corporate Enterprise, where you can configure a primary and a secondary License Manager.

E) B) and D)
F) A) and B)

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You are installing a SIP-based Avaya Aura Contact Center (AACC) with Avaya Aura Media Server (AAMS) . Which three functions/features are gained by implementing the AAMS? (Choose three.)


A) skillset based routing
B) anchoring of calls
C) recorded announcements
D) music on hold
E) text to speech engine

F) A) and C)
G) C) and D)

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After you complete the Avaya Aura Contact Center (AACC) installation, you should perform a backup. From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup?


A) Select Location and Immediate Backup
B) Map Drive and Immediate Backup
C) Backup Drive and Immediate Backup
D) Backup Location and Immediate Backup

E) A) and D)
F) B) and D)

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Which two statements about scheduled backups are true? (Choose two.)


A) Contact Center stores up to seven backup files at each server location.
B) You can use this utility to back up operating system files.
C) The backup location must be a tape or optical drive.
D) You can schedule single or multiple backup tasks on a daily, weekly, or monthly basis.

E) A) and B)
F) B) and D)

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In a Mission Critical AACC High Availability (HA) campus solution, there are two types of switchovers, managed and unmanaged. A managed switchover is one initiated by the administrator or caused by a failure of a monitored Contact Center Manager Server (CCMS) or Communication Control Toolkit (CCT) component. An unmanaged switchover results from a hardware, network, database or power failure. Which three conditions must be satisfied before a switch over can occur? (Choose three.)


A) Switchover is only enabled on the standby server.
B) The active server database and standby server database are synchronized, and the standby server database is shadowing the active server database.
C) The active and standby servers can communicate with the trusted server
D) The active and standby servers have switchover enabled.
E) The active server is running. All the critical CCMS and CCT services are running.

F) A) and B)
G) None of the above

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After completing the Avaya Aura Contact Center installation, you want to display the installation log. What is the path to the log?


A) D:\Avaya\Logs\Sysops
B) C:\Logs\Sysops
C) D:\Avaya\Logs\PVI
D) C:\Avaya\Logs\Sysops

E) A) and C)
F) A) and D)

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A customer has Avaya Aura Contact Center (AACC) and Avaya Aura Unified Communications Platform Integration. For the Avaya Aura Session Manager (ASM) to direct incoming voice contacts to the AACC, as part of the ASM and AACC configuration, which two items are configured in ASM? (Choose two.)


A) Enable TLS encryption for Hosts.
B) Install a Signed Certificate from a Trusted Host.
C) Add the Avaya Aura Contact Center as a Trusted Host.
D) Add a Routing Policy for the AACC.

E) All of the above
F) B) and D)

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Which method does Avaya recommend for installing Avaya Aura Contact Center (AACC) on a supported server?


A) Run the installation from a remote DVD-ROM drive that is accessible from the server over the Internet.
B) Run the installation from a remote hard disk copy of the installation DVD.
C) Run the installation from a remote DVD-ROM drive that is accessible from the server over the LAN.
D) Insert the Contact Center DVD into the DVD drive of your server.

E) A) and D)
F) A) and C)

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Which tool is used to verify the Communication Control Toolkit (CCT) configuration and to ensure that all resources are available and accessible to route contacts for the Contact Center Manager Server (CCMS) ?


A) Multimedia Dashboard
B) Reference Client
C) Server Utility
D) Server Manager

E) None of the above
F) C) and D)

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For Avaya Aura Contact Center (AACC) High Availability (HA) , you must backup the active server database, restore it onto the standby server and enable shadowing. Database shadowing does not work if the difference in time between the active and the standby server database is greater than how many hours?


A) 72 Hours
B) 48 Hours
C) 24 Hours
D) 12 Hours

E) A) and B)
F) A) and C)

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When setting up scheduled backups to a network location, which two steps are required? (Choose two.)


A) Create a shared directory on a networked logical drive to store the database backup.
B) Shutdown the Avaya Aura Contact Center (AACC) server.
C) Navigate to Windows > Apps > Database Maintenance utility > Scheduled Backup
D) Navigate to CCMA > Launchpad > Contact Center Management > Scheduled Backup

E) None of the above
F) A) and B)

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Which three Mission Critical High Availability (HA) solutions does Contact Center Release 7 support? (Choose three.)


A) Mission Critical HA with or without Avaya Aura platform resiliency
B) Mission Critical HA with Midsize Enterprise (ME)
C) Mission Critical HA with Avaya Aura Unified Communications Virtualized Environment
D) Mission Critical HA with Midsize Business Template

E) All of the above
F) A) and D)

Correct Answer

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Avaya requires that a remote support access tool be configured on Avaya Aura Contact Center (AACC) servers to provide remote support. Which remote access tool does Avaya recommend?


A) Avaya Secure Access Link
B) pcAnywhere
C) NetMeeting
D) AA_Rescue

E) B) and C)
F) A) and B)

Correct Answer

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You are preparing to install an Avaya Aura Contact Center R7 (AACC) on a server that has been supplied by the customer. You need to verify that the server meets the requirements to run AACC. In which Avaya support document will you find the server requirements?


A) Avaya Aura Contact Center Overview and Specifications
B) Avaya Aura Contact Center and Avaya Aura Unified Communications Platform Integration
C) Avaya Aura Contact Center Administration
D) Avaya Aura Contact Center Commissioning for Avaya Aura Unified Communications

E) A) and D)
F) A) and B)

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When commissioning an Avaya Aura Contact Center (AACC) , you need to associate the Communication Control Toolkit (CCT) with CCMS (Contact Center Manager Server) . What steps are performed to add the CCT in Contact Center Manager Administration (CCMA) , and then associate it to CCMS?


A) From CCT > Windows > Avaya > Contact Center > Server Configuration > Add Server
B) From the CCMA Launchpad > Configuration > Server menu > Add Server
C) From the CCMA Launchpad > Contact Center Management > Add Server
D) From CCMS > Avaya > Contact Center > Add Server

E) A) and C)
F) A) and B)

Correct Answer

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A customer has purchased the Agent Greeting feature to provide individual pre-recorded greeting playback capabilities. Where is the license for Agent Greeting enabled in Avaya Aura Contact Center (AACC) ?


A) From the server, navigate to the Server Configuration > Licensing tab
B) From the server, locate Multimedia Commissioning > Multimedia Licensing tab
C) From Contact Center Manager Administration (CCMA) > Configuration > Applications > LM Service Configuration Setup tab
D) From the Contact Center License Manager > Configuration > Contact Center Licensing tab

E) All of the above
F) None of the above

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Showing 21 - 40 of 42

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