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Assertiveness is an ________that "...attends to and informs others of one's own needs and feelings, and sends the message to the other in such a way that neither person is belittled, put down or blamed" (Porritt 1990, 98).

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Interperso...

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Nelson-Jones (2012) suggests that you should pay attention to your body language when to encourage the person to talk by adopting a ________body posture

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Never refer to the person in their presence in the ______ person, i.e. 'he' or 'she'.

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