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The growing emphasis on education and human capital reflects several social and economic factors, such as the increase in primary-sector employment.

A) True
B) False

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Questions concerning _____________ are at the core of a growing controversy brought about by new information technologies.


A) data control, accuracy, right to privacy, and ethics
B) employee stress levels
C) job satisfaction
D) privacy and social responsibility
E) speed, accuracy, and efficiency

F) D) and E)
G) A) and B)

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External environmental influences having a direct or indirect influence on HRM include which of the following?


A) increasing empowerment
B) decreasing workforce diversity
C) labour market conditions
D) organizational climate
E) organizational culture

F) A) and C)
G) C) and D)

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The characteristics of the workforce are known as


A) organizational climate.
B) population trends.
C) diversity.
D) unionization.
E) demographics.

F) A) and D)
G) C) and D)

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Which of the following statements is true?


A) Ethnic diversity is starting to level off in Canada.
B) Ethnic diversity is increasing. Currently, more than 200 different ethnic groups are represented among Canadian residents.
C) The majority of Canadians are of French or British origin.
D) Most visible and ethnic-minority Canadians are professionals.
E) The proportion of visible and ethnic minorities entering the Canadian labour market peaked in the mid-1990s and is gradually decreasing.

F) B) and E)
G) A) and B)

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The condition of the labour market is a key environmental influence on human resources management in any organization.With the end of mandatory retirement in most Canadian jurisdictions, there are employees from all four of the demographic groups in the workforce.Identify and briefly describe each of the four demographic groups, then describe two challenges posed by the differences between the demographic groups in the workplace.

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For the first 8 points of this 10 point ...

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Human resources management refers to


A) management techniques for controlling people at work.
B) concepts and techniques used in leading people at work.
C) the management of people in organizations.
D) all managerial activities.
E) concepts and techniques for organizing work activities.

F) C) and D)
G) A) and E)

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We are currently in "Phase 4" of the human resources movement where HR has evolved towards helping the organization to achieve its strategic objectives.There are six competencies, described by Ulrich et al., 2009 in the text, that are part of HR professionalism.Identify and describe in detail two of these HR competencies.

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Some detailed and accurate description o...

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The company's plan for how it will balance its internal strengths and weaknesses with external opportunities and threats to maintain a competitive advantage is known as


A) HR strategy.
B) environmental scanning.
C) strategy.
D) policies and procedures.
E) none of the above.

F) A) and B)
G) A) and E)

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The core values, beliefs, and assumptions that are widely shared by members of an organization are known as


A) the strategic plan.
B) the mission statement.
C) organizational culture.
D) organizational climate.
E) the pervading atmosphere.

F) A) and D)
G) None of the above

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The process of analyzing manufacturing processes, reducing production costs, and compensating employees based on their performance levels is found in


A) the human relations movement.
B) scientific management.
C) the scientific movement.
D) the human resources movement.
E) none of the above.

F) A) and D)
G) A) and E)

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Which of the following was emphasized in Frederick Taylor's theory on HRM?


A) empowerment of employees
B) cross-functional cooperation
C) compensation tied to performance
D) work conditions
E) job rotation

F) A) and D)
G) None of the above

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HR responsibilities have shifted from operational to strategic responsibilities which involve formulating and executing organizational strategy.

A) True
B) False

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As the HR consultant of a newly formed company, Arun has planned a presentation for the line managers on organizational culture and the purpose it serves.Which of the following points would Arun have included in his presentation?


A) increasing training levels
B) fostering employee loyalty and commitment
C) fostering employee loyalty and commitment and providing employees with a sense of direction
D) succession planning
E) creating a more worldly atmosphere

F) B) and E)
G) C) and D)

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The tendency of firms to extend their sales or manufacturing to new markets abroad is known as


A) cultural diversity.
B) globalization.
C) international marketing.
D) product diversification.
E) domestication.

F) C) and D)
G) A) and E)

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The fourth phase of HRM is ongoing.Current management thinking holds that


A) the goals and aims of management must be achieved at all costs.
B) employees are motivated primarily by compensation and benefits.
C) social influences are no longer important to most employees.
D) employees are quite similar in terms of the rewards they seek.
E) employees are often the firm's best competitive advantage.

F) A) and E)
G) A) and B)

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Define and briefly describe the term "human resources management."

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Five points recommended:2 for a definiti...

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Joe Brown was hired by a manufacturing firm as a supervisor.During his first few weeks as a supervisor, he realized that employees who report to him expect a lot of direction and expect him to do all of the decision making.Joe Brown decided to train his employees to take on additional responsibilities and make decisions within a specific scope.Joe Brown is


A) outsourcing his staff.
B) reducing his staff.
C) embracing his staff.
D) empowering his staff.
E) none of the above.

F) A) and E)
G) C) and D)

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If you were the HR advisor of a company where the majority of the workforce consisted of employees born before 1965, what initiatives would you recommend providing to keep the group challenged?


A) independent work
B) job security
C) onsite gym facilities
D) eldercare and pension benefits
E) flexible work arrangements

F) B) and E)
G) A) and B)

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