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Exam 9: Project Human Resource Management

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Question 31

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Resource leveling results in fewer problems for project personnel and accounting departments.

A) True
B) False

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Question 32

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According to Covey, project managers must use a win/lose approach in making decisions.

A) True
B) False

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Question 33

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A responsibility assignment matrix (RAM) is a matrix that maps the work of the project as described in the OBS to the people responsible for performing the work as described in the WBS.

According to Thamhain and Wilemon, _____ is the ability to improve a worker's position.

According to McClelland's acquired-needs theory, people with a high need for _____ desire harmonious relationships with other people and need to feel accepted by others.

_____ involves assigning the needed personnel to work on the project.

_____ emphasizes things such as job rotation, broadening of skills, generalization versus specialization, and the need for continuous training of workers.

Key outputs of _____ process are project staff assignments, resource calendars, and project management plan updates.

What are the five main types of power? Briefly describe each type.

Covey, like Maslow, believes that people have the ability to be _____ and choose their responses to different situations.

What is a staffing management plan?

_____ is the potential ability to influence behavior to get people to do things they would not otherwise do.

Maslow suggests that each level of the hierarchy of needs is not necessarily a prerequisite for the levels above.

At the bottom of Maslow's structure are _____ needs.

Project managers must try to avoid conflict at all costs as all conflict within groups is bad.

_____ causes people to do something for a reward or to avoid a penalty.

Recognizing an employee as the "Star Performer of the Month" would be satisfying the _____ need of the Maslow's hierarchy of needs.

In the Tuckman model, storming occurs when team members have different opinions for how the team should operate.

_____ fill in for project managers in their absence and assist them as needed.

_____ is a relation of harmony, conformity, accord, or affinity and is important for communication.