Question 1

_____________ is the act of interpreting a message by following syntactic, semantic, and pragmatic rules.

Accepted Answer

The answer of _____________ is the act of interpreting a...

Question 2

The process in which sound waves strike the eardrum and cause vibrations that are transmitted to the brain is called __________.

Accepted Answer

The answer of The process in which sound waves strike...

Question 3

Online anonymity may encourage _____________, but it can also promote racism, sexism, and homophobia.

Accepted Answer

A)   relational listening
B)   reflective listening
C)   topic specialization
D)   self-disclosureE) B) and C)
F) B) and D)

Question 4

Which of the following involves the use of silence and statements of encouragement to elicit a response from another person?

Accepted Answer

A)   Paraphrasing
B)   Advising
C)   Prompting
D)   ReflectingE) B) and C)
F) A) and B)

Question 5

The process that involves understanding difficult material by writing it down, describing it like you're teaching a child, asking questions about aspects of the idea are still unclear, and then reviewing information further is known as the _________ technique.

Accepted Answer

The answer of The process that involves understanding difficult material...

Question 6

Matching
-offer an interpretation of the message after considering it from multiple perspectives to fully understand the message

Accepted Answer

A)   analyzing response
B)   judging response
C)   defensive response
D)   advising responseE) All of the above
F) B) and C)

Question 7

Relational listening involves

Accepted Answer

A)   emotionally connecting with others and understanding people.
B)   securing information necessary to get the job done.
C)   helping the speaker deal with personal problems.
D)   fully understanding the messageE) C) and D)
F) B) and D)

Question 8

Before offering advice, you need to make sure that __________.

Accepted Answer

A)   you can deliver advice in a face-saving manner
B)   you remain completely objective and impartial
C)   the person is sufficiently frustrated enough to accept it
D)   the person will blame you and not themselves if the advice doesn't workE) C) and D)
F) B) and C)

Question 9

Accepted by three universities, Shaniqua is now having difficulty deciding which to attend. She decides to ask her friend Maria for her help. Maria listens intently and provides an interpretation of the problem, which helps Shaniqua solve her dilemma. What type of supportive response did Maria utilize?

Accepted Answer

A)   Analyzing
B)   Questioning
C)   Paraphrasing
D)   ComfortingE) C) and D)
F) B) and C)

Question 10

Which of the following is the act of paying attention to a signal?

Accepted Answer

A)   Understanding
B)   Listening
C)   Hearing
D)   AttendingE) A) and D)
F) A) and C)

Question 11

Matching
-think you shouldn't worry about the competition and go ahead and apply for the promotion.

Accepted Answer

A)   Advising
B)   Comforting
C)   Analyzing
D)   JudgingE) All of the above
F) A) and D)

Question 12

Matching
-response that evaluates the senders thoughts or behaviors, may be positive or negative

Accepted Answer

A)   analyzing response
B)   judging response
C)   defensive response
D)   advising responseE) A) and C)
F) A) and B)

Question 13

Emily is having serious problems with her family. She is extremely distressed and asks you to come over to her house to talk about it. At one point in the conversation, she says: "My family doesn't understand me. Everything I like seems to go against their values. Even though I know they love me, they don't accept me for who I am." Which of the following would be the most effective relational listening response in this situation?

Accepted Answer

A)   "Why do you think they feel that way? Did you do something to offend them?"
B)   "Well, you know what they say. Families are like fudge-mostly sweet with a few nuts."
C)   "I think you need to speak up more directly. That's the only way you will gain their respect."
D)   "I can see you're hurting right now. I'm sorry. I know how important your family is to you."E) None of the above
F) All of the above

Question 14

Which of the following is NOT considered a reason one should strive to be a better listener?

Accepted Answer

A)   Asking for and listening to advice makes you look good.
B)   Your hearing will improve with practice.
C)   Effective listening makes you a better friend and romantic partner.
D)   You will improve your leadership skills.E) B) and D)
F) None of the above

Question 15

Listening only to what the speaker is saying and not recognizing the underlying thoughts or feelings being expressed is a faulty listening habit of _________ listeners.

Accepted Answer

The answer of Listening only to what the speaker is...

Question 16

Betty meets her friend Vanessa for lunch. During lunch, Vanessa starts talking about the death of her beloved Uncle Max. In an example of ____________ listening, Betty, who is uncomfortable talking about death, excuses herself and goes to the restroom.

Accepted Answer

A)   insensitive
B)   insulated
C)   defensive
D)   narcissisticE) A) and B)
F) A) and C)

Question 17

How do online support groups differ from face-to-face supportive encounters?

Accepted Answer

A)   It is easier to express empathy in online support groups than in person.
B)   It takes longer to reveal personal information in online support groups.
C)   Online support groups allow anonymous self-disclosure.
D)   Online support communities do not permit effective questioning styles.E) All of the above
F) B) and C)

Question 18

People who exhibit listening fidelity __________.

Accepted Answer

A)   do not adequately understand a speaker's remarks
B)   use socially supportive responses
C)   faithfully listen to their partners
D)   accurately comprehend the intent of the speaker's messageE) A) and B)
F) A) and C)

Question 19

According to researchers, on average, what percentage of information can a person remember immediately after hearing it?

Accepted Answer

A)   30 percent
B)   65 percent
C)   50 percent
D)   15 percentE) A) and B)
F) C) and D)

Question 20

The best way to provide social support is to utilize ____________.

Accepted Answer

A)   a combination of judging, comforting, and reflecting responses
B)   a variety of supportive responses that meet the needs of the personal and situation
C)   your personal preference for offering advice.
D)   objective and impassive responses.E) B) and C)
F) A) and D)

Exam 6: Nonverbal Communication

According to researchers, on average, what percentage of information can a person remember immediately after hearing it?

Correct Answer
verified

Which of the following is NOT considered a reason one should strive to be a better listener?

Correct Answer
verified

How do online support groups differ from face-to-face supportive encounters?

Correct Answer
verified

Matching -think you shouldn't worry about the competition and go ahead and apply for the promotion.

Correct Answer
verified

Which of the following involves the use of silence and statements of encouragement to elicit a response from another person?

Correct Answer
verified

Matching -offer an interpretation of the message after considering it from multiple perspectives to fully understand the message

Correct Answer
verified

Listening only to what the speaker is saying and not recognizing the underlying thoughts or feelings being expressed is a faulty listening habit of _________ listeners.

Correct Answer
verified

Which of the following is the act of paying attention to a signal?

Correct Answer
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Correct Answer
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Betty meets her friend Vanessa for lunch. During lunch, Vanessa starts talking about the death of her beloved Uncle Max. In an example of ____________ listening, Betty, who is uncomfortable talking about death, excuses herself and goes to the restroom.

Correct Answer
verified

Correct Answer
verified

The process in which sound waves strike the eardrum and cause vibrations that are transmitted to the brain is called __________.

Correct Answer
verified

People who exhibit listening fidelity __________.

Correct Answer
verified

_____________ is the act of interpreting a message by following syntactic, semantic, and pragmatic rules.

Correct Answer
verified

Matching -response that evaluates the senders thoughts or behaviors, may be positive or negative

Correct Answer
verified

Relational listening involves

Correct Answer
verified

The process that involves understanding difficult material by writing it down, describing it like you're teaching a child, asking questions about aspects of the idea are still unclear, and then reviewing information further is known as the _________ technique.

Correct Answer
verified

Before offering advice, you need to make sure that __________.

Correct Answer
verified

The best way to provide social support is to utilize ____________.

Correct Answer
verified

Online anonymity may encourage _____________, but it can also promote racism, sexism, and homophobia.

Correct Answer
verified

Exam 6: Nonverbal Communication

According to researchers, on average, what percentage of information can a person remember immediately after hearing it?

Correct AnswerverifiedShow Answer

Which of the following is NOT considered a reason one should strive to be a better listener?

Correct AnswerverifiedShow Answer

How do online support groups differ from face-to-face supportive encounters?

Correct AnswerverifiedShow Answer

Matching -think you shouldn't worry about the competition and go ahead and apply for the promotion.

Correct AnswerverifiedShow Answer

Which of the following involves the use of silence and statements of encouragement to elicit a response from another person?

Correct AnswerverifiedShow Answer

Matching -offer an interpretation of the message after considering it from multiple perspectives to fully understand the message

Correct AnswerverifiedShow Answer

Listening only to what the speaker is saying and not recognizing the underlying thoughts or feelings being expressed is a faulty listening habit of _________ listeners.

Correct AnswerverifiedShow Answer

Which of the following is the act of paying attention to a signal?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Betty meets her friend Vanessa for lunch. During lunch, Vanessa starts talking about the death of her beloved Uncle Max. In an example of ____________ listening, Betty, who is uncomfortable talking about death, excuses herself and goes to the restroom.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The process in which sound waves strike the eardrum and cause vibrations that are transmitted to the brain is called __________.

Correct AnswerverifiedShow Answer

People who exhibit listening fidelity __________.

Correct AnswerverifiedShow Answer

_____________ is the act of interpreting a message by following syntactic, semantic, and pragmatic rules.

Correct AnswerverifiedShow Answer

Matching -response that evaluates the senders thoughts or behaviors, may be positive or negative

Correct AnswerverifiedShow Answer

Relational listening involves

Correct AnswerverifiedShow Answer

The process that involves understanding difficult material by writing it down, describing it like you're teaching a child, asking questions about aspects of the idea are still unclear, and then reviewing information further is known as the _________ technique.

Correct AnswerverifiedShow Answer

Before offering advice, you need to make sure that __________.

Correct AnswerverifiedShow Answer

The best way to provide social support is to utilize ____________.

Correct AnswerverifiedShow Answer

Online anonymity may encourage _____________, but it can also promote racism, sexism, and homophobia.

Correct AnswerverifiedShow Answer

Correct Answer
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