Question 1

A benefit of performance evaluation is which of the following?

Accepted Answer

A)   team members learn their manager's weaknesses.
B)   the manager's position as boss is reaffirmed.
C)   time is set aside for discussing money issues.
D)   team members feel they are taken seriously as individuals.E) All of the above
F) None of the above

Question 2

Conducting the performance evaluation of a poorly performing team member:

Accepted Answer

A)   requires some special techniques
B)   is no different than any other performance evaluation interview
C)   requires decisive action, dismissing quickly
D)   should only be handled by the general managerE) B) and D)
F) C) and D)

Question 3

The interview portion of the performance evaluation should consist of:

Accepted Answer

A)   a brief summary of the employee's performance.
B)   a brief recap of goals with mention of any new goals.
C)   a none threatening environment.
D)   signing of documentation for future discipline.E) A) and C)
F) All of the above

Question 4

Performance has multiple aspects. Which of the following is not one of those aspects?

Accepted Answer

A)   quality of job skill
B)   work schedule
C)   quality of work
D)   adherence to company policyE) All of the above
F) A) and B)

Question 5

Productive performance evaluations focus:

Accepted Answer

A)   on strength and weaknesses associated with future compensation
B)   entirely on issues of strength and weakness and new goals and objectives
C)   on development of new goals and objectives that will lead to increased salary
D)   entirely on compensationE) C) and D)
F) A) and C)

Question 6

Performance evaluations provide:

Accepted Answer

A)   written records to substantiate actions
B)   minimize team member feedback
C)   information about conduct outside of work
D)   opportunity to reduce staffE) A) and B)
F) A) and C)

Question 7

Which of the following is a definition of performance evaluation?

Accepted Answer

A)   the systematic process of evaluating job performance
B)   the systematic process of developing disciplinary policies related to evaluating job performance
C)   the systematic process of developing a job specification
D)   the systematic process of developing criteria for job performanceE) None of the above
F) A) and B)

Question 8

The conduct of an effective evaluation requires attention to five areas:

Accepted Answer

A)   preparation, environment, focus and engagement, closure, and documentation
B)   preparation, location, objective and engagement, closure, and documentation
C)   preparation, environment, instruction and engagement, closure, and documentation
D)   preparation, environment, focus and objective, closure, and documentationE) A) and B)
F) A) and C)

Question 9

The evaluation is definitely based on actual behavior when which of the following evaluation methods is used?

Accepted Answer

A)   critical-incident
B)   behaviorally anchored rating scales
C)   essay
D)   graphic rating scaleE) A) and B)
F) None of the above

Question 10

Which of the following statements is true regarding the "essay evaluation" method of performance evaluation?

Accepted Answer

A)   A major weakness of this method is its variability in length and content.
B)   One of the drawbacks to this method is that it requires the manager to write down incidents on a regular basis.
C)   The downside to this evaluation method is that it can be costly to initiate and time-consuming for the manager.
D)   This method assesses a team member on the quality and quantity of work-outstanding, above average, or unsatisfactory.E) A) and C)
F) A) and B)

Question 11

Which of the following is not part of the performance evaluation process?

Accepted Answer

A)   outlining criteria to team members
B)   outlining disciplinary policies to team members
C)   assessing team members' performance relative to the criteria
D)   communicating the results to the team memberE) B) and C)
F) C) and D)

Question 12

The _______________ require that a job analysis has been conducted that identified performance behav- ior appropriate for different levels.

Accepted Answer

A)   critical-incident
B)   behaviorally anchored rating scales
C)   essay
D)   graphic rating scaleE) B) and C)
F) All of the above B

Question 13

Performance evaluation and discussion should be based on:

Accepted Answer

A)   observed behavior and performance.
B)   observed personal characteristics.
C)   observed personal relationships.
D)   all of the above.E) A) and B)
F) C) and D) A

Question 14

Which of the following does not cause errors in performance evaluations?

Accepted Answer

A)   bias
B)   personal preferences
C)   halo effect
D)   being honestE) B) and C)
F) A) and B)

Question 15

Performance evaluation is:

Accepted Answer

A)   communicating the results to the team members.
B)   involves outlining criteria to team members
C)   assessing team members' job performance relative to the criteria
D)   all of the aboveE) A) and C)
F) All of the above

Question 16

Which of the following terms occurs when the evaluator allows a single prominent characteristic of a team member to influence his or her judgment.

Accepted Answer

A)   halo effect
B)   beautyism
C)   prominence effect
D)   categorizationE) B) and C)
F) All of the above

Question 17

Which of the following should not take place in the evaluation interview?

Accepted Answer

A)   inform the team member at the beginning that disciplinary action is going to be assessed
B)   clarify that the purpose is to give constructive and objective feedback
C)   help the team member to feel that the interview is a valuable, constructive, cooperative process
D)   emphasis the team members developmentE) A) and B)
F) A) and C)

Question 18

Preparation for the performance evaluation of a poorly performing team member:

Accepted Answer

A)   includes making a list of why the team member is being dismissed
B)   spell out clearly what they do not have the ability to do
C)   make it clear which other staff members are better than them
D)   have the relevant documentation of previous discussion on poor performanceE) B) and C)
F) A) and D) D

Question 19

Which of the following statements is true regarding the "graphic rating scale" method of performance evaluation?

Accepted Answer

A)   A major weakness of this method is its variability in length and content.
B)   One of the drawbacks to this method is that it requires the manager to write down incidents on a regular basis.
C)   The downside to this evaluation method is that it can be costly to initiate and time-consuming for the man- ager.
D)   This method assesses a team member on the quality and quantity of work-outstanding, above average, or unsatisfactory.E) C) and D)
F) B) and D)

Question 20

Compensation:

Accepted Answer

A)   should be separated from the performance evaluation interview
B)   is a difficult but necessary part of the performance evaluation interview
C)   is the primary outcome of the performance evaluation interview
D)   contributes positively to the performance evaluation interviewE) C) and D)
F) A) and B)

Exam 8: Performance Evaluation

A benefit of performance evaluation is which of the following?

Correct AnswerverifiedShow Answer

Conducting the performance evaluation of a poorly performing team member:

Correct AnswerverifiedShow Answer

The interview portion of the performance evaluation should consist of:

Correct AnswerverifiedShow Answer

Performance has multiple aspects. Which of the following is not one of those aspects?

Correct AnswerverifiedShow Answer

Productive performance evaluations focus:

Correct AnswerverifiedShow Answer

Performance evaluations provide:

Correct AnswerverifiedShow Answer

Which of the following is a definition of performance evaluation?

Correct AnswerverifiedShow Answer

The conduct of an effective evaluation requires attention to five areas:

Correct AnswerverifiedShow Answer

The evaluation is definitely based on actual behavior when which of the following evaluation methods is used?

Correct AnswerverifiedShow Answer

Which of the following statements is true regarding the "essay evaluation" method of performance evaluation?

Correct AnswerverifiedShow Answer

Which of the following is not part of the performance evaluation process?

Correct AnswerverifiedShow Answer

The _______________ require that a job analysis has been conducted that identified performance behav- ior appropriate for different levels.

Correct AnswerverifiedB

Performance evaluation and discussion should be based on:

Correct AnswerverifiedA

Which of the following does not cause errors in performance evaluations?

Correct AnswerverifiedShow Answer

Performance evaluation is:

Correct AnswerverifiedShow Answer

Which of the following terms occurs when the evaluator allows a single prominent characteristic of a team member to influence his or her judgment.

Correct AnswerverifiedShow Answer

Which of the following should not take place in the evaluation interview?

Correct AnswerverifiedShow Answer

Preparation for the performance evaluation of a poorly performing team member:

Correct AnswerverifiedD

Which of the following statements is true regarding the "graphic rating scale" method of performance evaluation?

Correct AnswerverifiedShow Answer

Compensation:

Correct AnswerverifiedShow Answer

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B

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A

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D

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