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Exam 4: Listening and Learning

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Question 21

Multiple Choice

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The process of indicating to a speaker, both verbally and nonverbally, that we are listening is called

A) hearing.
B) responding.
C) evaluating.
D) interpreting.
E) understanding.

F) B) and E)
G) C) and D)

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Question 22

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Listening is essentially the same as hearing.

A) True
B) False

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Question 23

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Recall a time when you and a friend heard the exact same message but took away different meanings. What was the original message? What was the message you heard? What was the message your friend heard? Why do you think you constructed different meanings?

Martina works in the human resources department of an airport and reports to Rufus, the airport's overworked general manager. Martina tells Rufus that three baggage handlers have quit-and that all three said they are leaving because whenever they talk to Rufus about an issue, he yawns, checks his email, and promptly forgets what they tell him. Which of the following steps of the HURIER model is the only one Rufus is using?

Describe the difference between informational and critical listening. Give an example of when you would use each listening type.

If, while listening, you are separating factual claims from opinions, you are

Opinions assert what should be, whereas factual claims assert what is.

Those displaying a confirmation bias tend to pay attention to information that supports their values and beliefs, while discounting or ignoring information that doesn't. Which of the following strategies should you use to avoid confirmation bias?

Being an effective listener is an innate ability we all possess.

Think about your primary listening style-the one you use most often. Do you tend to favor a people-oriented, an action-oriented, a content-oriented, or a time-oriented style? Describe a situation in which your preferred listening style worked to your advantage. Then describe another situation in which it proved to be a disadvantage.

Carter is listening to his coworker, Isaiah, describe what it was like to live through a devastating earthquake. Carter responds to Isaiah with statements such as "You must have been so frightened" and "I can't imagine being in your shoes." What type of statement is Carter using to show Isaiah that he empathizes with him?

The stage in the HURIER process that assesses the value of information we receive is called

Don is listening to his colleague Roxanne complain that she has not received a pay raise in more than three years. Roxanne asks Don what she should do about it. What is the most active feedback strategy that Don could adopt in this situation?

Identify the digital distractions in your life. What triggers can you name that might cause you to compulsively check email, texts, Snapchat messages, and so on? What strategies have you used, or could you use, to manage these distractions and help you become both more productive and a more effective listener?

Having experience may give someone credibility in a particular area, but it doesn't necessarily make that person an expert.

List three reasons why choosing to use stonewalling could damage a personal or business relationship. Then write a paragraph with an example of someone using stonewalling as a listening response.

Describe a recent interaction in which you believe you listened effectively, using the behaviors in the HURIER model. To whom were you listening? How did you signal to the speaker that you were paying attention to his or her words?

Bridge inspector Desmond finds significant damage on a heavily used town bridge. In an oral report to his supervisor, he stresses the urgency of the situation and recommends that the bridge be closed immediately. Which of the following responses shows that Desmond's supervisor is engaged in effective listening?

Corporate buyer DeShawn listens to a salesperson describe the different features of several laptops before deciding on a model to purchase. Which type of listening is DeShawn engaged in?

The tendency to favor an idea, person, or thing over another is known as