Question 1

At Lake Mead Buick, a banquet is held every January to honor the salespeople who sold the most cars the previous year. This practice is an example of a/an

Accepted Answer

A)   practice or routine.
B)   ritual or ceremony.
C)   observance or custom.
D)   artifact or story.
E)   metaphor or myth.F) A) and B)
G) C) and D)

Question 2

According to the authors, which of the following are "becoming ever more popular" as a result of the increasing use of electronic communication?

Accepted Answer

A)   Similes
B)   Allegories
C)   Analogies
D)   Metaphors
E)   AcronymsF) A) and B)
G) A) and C)

Question 3

Most organizations that make Fortune magazine's list of the "100 Best Companies to Work for in America" have a common theme of celebrating success through rites, rituals, and ceremonies.

Accepted Answer

A) True 
 B)False

Question 4

Paul Stewart, a manager at Advantage Electronics, has the task of changing the skill level of several employees within his firm to provide them the competencies needed to repair a new product the company is manufacturing. This type of change falls under the category of

Accepted Answer

A)   customer targets.
B)   interpersonal and group targets.
C)   organizational targets.
D)   environmental targets.
E)   individual targets.F) C) and D)
G) All of the above

Question 5

Typically, when a new organization is formed, the __________, or initial set of norms, values, and beliefs, reflects the drive and imagination of the founding individual and group.

Accepted Answer

A)   planning system
B)   control philosophy
C)   culture
D)   hierarchy
E)   structureF) B) and D)
G) B) and E)

Question 6

Organizations have built-in resistance to change with policies, rules, and standard operating procedures.

Accepted Answer

A) True 
 B)False

Question 7

Refreezing is synonymous with institutionalizing.

Accepted Answer

A) True 
 B)False

Question 8

General Motors decided to establish a new division (Saturn)  because it had experienced enormous problems in adapting its existing divisions to the dynamic and highly competitive automobile market. Which of the following had the greatest impact on GM's decision to create a new division rather than simply adapt its existing divisions?

Accepted Answer

A)   rites
B)   organizational culture
C)   metaphors
D)   routines
E)   leadershipF) B) and C)
G) A) and E)

Question 9

Before implementing a new compensation plan at her school, Principal Licciardi first secured the school board's permission. Then she reinforced the new desired behaviors of her faculty. Finally, she evaluated the degree of change found in her teachers' behavior. All of these actions are important activities to support the __________ step in force-field analysis.

Accepted Answer

A)   supervising
B)   refreezing
C)   leading
D)   reinforcing
E)   motivatingF) None of the above
G) A) and B)

Question 10

The authors stated that managers who strive for high-quality products and services understand that

Accepted Answer

A)   they must involve the keepers and holders of the culture, build on what all organizational members share, and teach new members how to behave.
B)   they should ascertain whether or not standard operating procedures are consistent with the mission, ensure that formal rules are in place to facilitate uniform quality, and provide continual guidance to the workforce.
C)   they must solicit and process input from members of the workforce, provide products or services consistent with the mission, and adhere to fairness standards.
D)   they must have a clear understanding of the job functions within their area of responsibility, create a sense of commitment among the workforce, and involve members of the workforce in the decision-making process.
E)   they are responsible for the success of their functional area, must enforce standard operating procedures through periodic inspections, and ensure that employees are fairly treated.F) D) and E)
G) B) and D)

Question 11

To compete effectively, companies are increasingly hiring and retaining employees who "fit the culture."

Accepted Answer

A) True 
 B)False

Question 12

Which of the following includes special terminology, abbreviations, jargon, slang, and gestures that are almost unintelligible to outsiders?

Accepted Answer

A)   stories
B)   metaphors
C)   artifacts
D)   rites
E)   scriptsF) A) and B)
G) A) and C)

Question 13

Robert Cline, the CEO of Airborne Freight, knows that the first step in the process of change is developing an initial awareness of the need for change and the forces supporting and resisting change. According to force-field analysis, this step is referred to as

Accepted Answer

A)   unfreezing.
B)   initiating.
C)   freezing.
D)   devising.
E)   originating.F) A) and C)
G) None of the above

Question 14

Kurt Lewin's three-step process of force-field analysis includes

Accepted Answer

A)   analysis, change, and stabilization.
B)   programming, changing, and deprogramming.
C)   unfreezing, changing, and refreezing.
D)   listening, doing, and evaluating.
E)   planning, organizing, and controlling.F) C) and E)
G) D) and E)

Question 15

Resisting change is natural, but in today's world, failing to change can be deadly.

Accepted Answer

A) True 
 B)False

Question 16

Companies with strong, formally articulated values that are focused on the needs of their constituencies have an important advantage over those without such values.

Accepted Answer

A) True 
 B)False

Question 17

Unfreezing focuses on reinforcing new behaviors.

Accepted Answer

A) True 
 B)False

Question 18

Match each term with the correct statement below.
-teaching people to interact successfully with others in the organization

Accepted Answer

A)   external forces
B)   internal forces
C)   restraining forces
D)   organizational developmentE) All of the above
F) A) and B)

Question 19

Although change is a constant factor in the modern business environment, fortunately it is becoming less complex.

Accepted Answer

A) True 
 B)False

Question 20

At Microsoft, employees use special terminology, abbreviations, jargon, slang, and gestures that are almost unintelligible to outsiders, but are used inside the organization to convey a sense of belonging or community. This practice is an example of the use of

Accepted Answer

A)   language systems and metaphors.
B)   stories, sagas, and myths.
C)   rituals and ceremonies.
D)   structure and hierarchy.
E)   artifacts and customs.F) A) and E)
G) B) and D)

Exam 10: Organizational Culture and Change

Robert Cline, the CEO of Airborne Freight, knows that the first step in the process of change is developing an initial awareness of the need for change and the forces supporting and resisting change. According to force-field analysis, this step is referred to as

Correct Answer
verified

Most organizations that make Fortune magazine's list of the "100 Best Companies to Work for in America" have a common theme of celebrating success through rites, rituals, and ceremonies.

Correct Answer
verified

According to the authors, which of the following are "becoming ever more popular" as a result of the increasing use of electronic communication?

Correct Answer
verified

Correct Answer
verified

At Microsoft, employees use special terminology, abbreviations, jargon, slang, and gestures that are almost unintelligible to outsiders, but are used inside the organization to convey a sense of belonging or community. This practice is an example of the use of

Correct Answer
verified

Unfreezing focuses on reinforcing new behaviors.

Correct Answer
verified

Refreezing is synonymous with institutionalizing.

Correct Answer
verified

Kurt Lewin's three-step process of force-field analysis includes

Correct Answer
verified

Typically, when a new organization is formed, the __________, or initial set of norms, values, and beliefs, reflects the drive and imagination of the founding individual and group.

Correct Answer
verified

To compete effectively, companies are increasingly hiring and retaining employees who "fit the culture."

Correct Answer
verified

Paul Stewart, a manager at Advantage Electronics, has the task of changing the skill level of several employees within his firm to provide them the competencies needed to repair a new product the company is manufacturing. This type of change falls under the category of

Correct Answer
verified

Correct Answer
verified

Although change is a constant factor in the modern business environment, fortunately it is becoming less complex.

Correct Answer
verified

Companies with strong, formally articulated values that are focused on the needs of their constituencies have an important advantage over those without such values.

Correct Answer
verified

Resisting change is natural, but in today's world, failing to change can be deadly.

Correct Answer
verified

Match each term with the correct statement below. -teaching people to interact successfully with others in the organization

Correct Answer
verified

Which of the following includes special terminology, abbreviations, jargon, slang, and gestures that are almost unintelligible to outsiders?

Correct Answer
verified

The authors stated that managers who strive for high-quality products and services understand that

Correct Answer
verified

Organizations have built-in resistance to change with policies, rules, and standard operating procedures.

Correct Answer
verified

At Lake Mead Buick, a banquet is held every January to honor the salespeople who sold the most cars the previous year. This practice is an example of a/an

Correct Answer
verified

Exam 10: Organizational Culture and Change

Robert Cline, the CEO of Airborne Freight, knows that the first step in the process of change is developing an initial awareness of the need for change and the forces supporting and resisting change. According to force-field analysis, this step is referred to as

Correct AnswerverifiedShow Answer

Most organizations that make Fortune magazine's list of the "100 Best Companies to Work for in America" have a common theme of celebrating success through rites, rituals, and ceremonies.

Correct AnswerverifiedShow Answer

According to the authors, which of the following are "becoming ever more popular" as a result of the increasing use of electronic communication?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

At Microsoft, employees use special terminology, abbreviations, jargon, slang, and gestures that are almost unintelligible to outsiders, but are used inside the organization to convey a sense of belonging or community. This practice is an example of the use of

Correct AnswerverifiedShow Answer

Unfreezing focuses on reinforcing new behaviors.

Correct AnswerverifiedShow Answer

Refreezing is synonymous with institutionalizing.

Correct AnswerverifiedShow Answer

Kurt Lewin's three-step process of force-field analysis includes

Correct AnswerverifiedShow Answer

Typically, when a new organization is formed, the __________, or initial set of norms, values, and beliefs, reflects the drive and imagination of the founding individual and group.

Correct AnswerverifiedShow Answer

To compete effectively, companies are increasingly hiring and retaining employees who "fit the culture."

Correct AnswerverifiedShow Answer

Paul Stewart, a manager at Advantage Electronics, has the task of changing the skill level of several employees within his firm to provide them the competencies needed to repair a new product the company is manufacturing. This type of change falls under the category of

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Although change is a constant factor in the modern business environment, fortunately it is becoming less complex.

Correct AnswerverifiedShow Answer

Companies with strong, formally articulated values that are focused on the needs of their constituencies have an important advantage over those without such values.

Correct AnswerverifiedShow Answer

Resisting change is natural, but in today's world, failing to change can be deadly.

Correct AnswerverifiedShow Answer

Match each term with the correct statement below. -teaching people to interact successfully with others in the organization

Correct AnswerverifiedShow Answer

Which of the following includes special terminology, abbreviations, jargon, slang, and gestures that are almost unintelligible to outsiders?

Correct AnswerverifiedShow Answer

The authors stated that managers who strive for high-quality products and services understand that

Correct AnswerverifiedShow Answer

Organizations have built-in resistance to change with policies, rules, and standard operating procedures.

Correct AnswerverifiedShow Answer

At Lake Mead Buick, a banquet is held every January to honor the salespeople who sold the most cars the previous year. This practice is an example of a/an

Correct AnswerverifiedShow Answer

Correct Answer
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