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Why is electronic conferencing a desirable alternative for business?

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Electronic conferencing eliminates the n...

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Which of the following statements would Scofield most likely agree with?


A) Anti-virus software ought to be continually improved.
B) There are not enough networks to support current Web traffic.
C) Most computer users use anti-virus software of some form or another.
D) Consumers should not be particularly worried about identity theft.
E) Malware mostly comes in the form of Trojan horses.

F) B) and D)
G) A) and B)

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A small parochial school uses handwritten timecards and attendance sheets to calculate biweekly payroll and vacation time. Which statement, if True, would BEST support the idea by managers to convert to computer software to maintain employee records?


A) The school has multiple types of employees, with different work schedules and different contracts, whose hours are calculated by hand.
B) Part-time staffing has been allocated for payroll and human resource function.
C) Employees often submit their timecards incorrectly.
D) Employees often forget to submit their vacation request forms.
E) The existing management is eager to switch to the new system for human resources.

F) A) and D)
G) C) and D)

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Which of the following is the point at issue between Frisell and Scofield?


A) whether malicious online activities continue to pose a major threat to computer users
B) whether most computer users are sufficiently conscious of the online threats that are present
C) whether identity theft or viruses are the bigger online threat
D) whether businesses are significantly affected by online fraud
E) whether consumers are significantly affected by online fraud

F) A) and B)
G) C) and D)

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Which component directs the computer to the correct resources to use and how to use them?


A) an application program
B) system software
C) an electronic spreadsheet
D) a database
E) management information systems

F) A) and B)
G) C) and E)

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Home Garden Center uses mobile customer service representatives in all of its stores. These floating personnel walk the huge warehouse with smart phones answering customer questions, pointing out locations of items, and directing customers to checkout. Which condition would MOST threaten the use of the mobile customer service at Home Garden Centers in the next business season?


A) Incoming employees seem less technically savvy with mobile devices.
B) Several store departments are swapping locations within the store facility.
C) The size of the smartphone is causing some employees to continually drop the device.
D) The current model of smartphone uses an operating system that no longer supports the store's customer service application program.
E) There is a slight increase in the theft rate of smartphones from the stores.

F) A) and D)
G) A) and E)

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In a client-server network, the client is typically a customer or supplier.

A) True
B) False

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Which of the following best describes a firewall?


A) a software and hardware system that prevents outsiders from accessing a company's internal network
B) a tool that searches Web pages containing the user's search terms and then displays pages that match
C) a private network of internal Web sites and other sources of information available to a company's employees
D) an Internet connection allowing outsiders limited access to a firm's internal information system
E) an extranet site that gives customers access to different product lines

F) B) and E)
G) D) and E)

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What advantage does a communication system using VSAT satellite have?


A) speed
B) low cost
C) privacy
D) groupware
E) spyware

F) C) and E)
G) A) and D)

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Explain the principle of mass-customization.

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Mass-customization is a principle in whi...

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Who has access to intranets generally?


A) employees
B) suppliers
C) customers
D) shareholders
E) dealers

F) A) and D)
G) B) and D)

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The increase of technology in the workplace has resulted in more employees working at home and telecommuting. Telecommuting employees rely heavily on e-mail communication to complete work tasks. Which statement, if True, BEST supports those who claim that e-mail communication fosters increased misunderstandings?


A) The high volume of e-mail discourages employees from interacting with coworkers face to face, thus leading to more misunderstandings.
B) Most e-mail communication among workers is polite and to the point.
C) People who e-mail frequently don't know how to communicate verbally with others.
D) E-mail fosters more nonverbal communications between workers in a company.
E) Workers communicate more frequently about work when e-mailing.

F) A) and B)
G) A) and E)

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What type of users would download spyware?


A) users seeking to prevent viruses from attacking
B) users who are unaware that their computer activities will be monitored
C) users who wish to prevent spam from entering their computer
D) users who want easy access to their coworkers' files
E) users who are keen to share documents

F) A) and D)
G) A) and C)

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How do networks and technology lead to leaner companies?

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Networks and technology lead to fewer em...

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Mass-customization tends to reduce the volume in which companies produce.

A) True
B) False

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Which of the following is assumed by Marquand?


A) All businesses now use information technology for communications and information.
B) Relatively few businesses sell products online.
C) Less information was available to businesses before the information technology revolution than there is now.
D) Consumers preferentially choose to buy from businesses that use the latest information technology.
E) Selling online is relatively unimportant to most businesses.

F) D) and E)
G) B) and C)

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Describe the ways in which businesses protect themselves from the threats and risks information technology poses.

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Most systems guard against unauthorized ...

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Cindy has expressed concern over identity theft by hackers gaining access to Worldwide's data. Bill explains that not all identity theft is committed by hackers. How might Bill explain this to Cindy?

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Identity theft can be committe...

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What is a management information system?


A) a system that supports managers by providing daily reports, schedules, plans, and budgets that can be used for making decisions
B) an easy-access application of an information system designed for instant access by upper-level managers
C) an information processing application for use in business activities involving well-defined processing steps
D) an interactive system that locates and presents information needed to support the decision-making process
E) a repository of information resources related to the collection of data

F) B) and D)
G) B) and C)

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What is a computer-based system that allows people to communicate simultaneously from different locations via telephone, e-mail, or video?


A) groupware
B) a data communication network
C) the Internet
D) electronic conferencing
E) hypertext

F) A) and E)
G) A) and B)

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