Question 1

The Six Sigma approach originated at Motorola.

Accepted Answer

A) True 
 B)False

Question 2

Six Sigma (DMAIC) is best applied when:

Accepted Answer

A)  The process is fundamentally flawed
B)  The process is brand new
C)  There is too little variation in the process
D)  There is too much waste in the process
E)  There is too much variation in the processF) B) and D)
G) C) and D)

Question 3

An expectation of business process design is that the improvements in performance will be at a minimum incremental.

Accepted Answer

A) True 
 B)False

Question 4

The relationship between the natural variation in the production system and the product's design specifications can be quantified using:

Accepted Answer

A)  Six sigma
B)  Control charts
C)  A process capability index
D)  Fishbone diagramsE) A) and B)
F) A) and C)

Question 5

Six Sigma is better applied on for-profit than in nonprofit organizations.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is false about quality function deployment (QFD) ?

Accepted Answer

A)  It is a powerful tool to translate customer requirements into process capabilities
B)  It utilizes a series of tables to maintain links between the data collected and the final process activities
C)  Because of their shape,the tables are often referred to as "houses of quality"
D)  Technical requirements are the basic input for the process deployment matrixE) None of the above
F) A) and C)

Question 7

Quality function deployment (QFD) starts by using "voice of the customer" (VOC) data in which of the following matrices?

Accepted Answer

A)  Process planning
B)  Process deployment
C)  Output planning
D)  Output specification
E)  House of cardsF) A) and B)
G) C) and E)

Question 8

What must be done in the measure phase of Six Sigma?

Accepted Answer

Must identify appropriate perf...

Question 9

Why may measuring defects per unit (DPU)not be the best way to compare two processes?

Accepted Answer

Comparing DPU between two processes may ...

Question 10

Which of the following tools and methodologies is not used in the Measure Phase of Six Sigma?

Accepted Answer

A)  Design of experiments (DO
E)  
B)  Pareto analysis
C)  Process maps
D)  Rolled throughput yield (RTY) 
E)  All of the above are usedF) None of the above
G) A) and B)

Question 11

A popular approach to design experiments,based upon the notion that most of the quality is determined at the design stage is named after Japanese guru ______ ________.

Accepted Answer

The answer of A popular approach to design experiments,based upon...

Question 12

Business process design (BPD) is also adequately named the following except:

Accepted Answer

A)  Reengineering
B)  Business process innovation
C)  Business process engineering
D)  Downsizing or restructuringE) None of the above
F) All of the above

Question 13

Six Sigma a particularly timely topics in business today because of the following,except:

Accepted Answer

A)  It was developed by Motorola
B)  High profile organizations report strong benefits from using it
C)  It can be applied in organizations that produce a tangible output or an intangible service
D)  Nonprofit organizations may apply it as well as for profit companiesE) C) and D)
F) A) and B)

Question 14

What must be done in the improve phase of Six Sigma?

Accepted Answer

Must develop,evaluate,and impl...

Question 15

DMAIC stands for:

Accepted Answer

A)  Define,Measure,Analyze,Implement,Control
B)  Define,Maintain,Assure,Implement,Control
C)  Define,Measure,Analyze,Improve,Control
D)  Design,Maintain,Analyze,Improve,Control
E)  None of the aboveF) C) and E)
G) B) and E)

Question 16

Six Sigma is better applied on manufacturing than service operations.

Accepted Answer

A) True 
 B)False

Question 17

Although a cause-and-effect diagram seems elementary,it can eliminate possible future problems if laid out and completed correctly.Why do you think developing one of these diagrams has such a great effect?

Accepted Answer

"Also known as a fishbone diagram,a caus...

Question 18

What is the quality function deployment?

Accepted Answer

"QFD is a powerful tool for helping tran...

Question 19

Which of the following was identified by Professor Thompson as one of several threats to team creativity?

Accepted Answer

A)  Idea generation through brainstorming
B)  Downward norm setting
C)  Individual blocking
D)  "Window Dressing"E) None of the above
F) C) and D)

Question 20

What must be done in the define phase of Six Sigma?

Accepted Answer

Must define the goals for proc...

Exam 9: Process Improvement: Six Sigma

A popular approach to design experiments,based upon the notion that most of the quality is determined at the design stage is named after Japanese guru ______ ________.

Correct AnswerverifiedShow Answer

The relationship between the natural variation in the production system and the product's design specifications can be quantified using:

Correct AnswerverifiedShow Answer

What is the quality function deployment?

Correct Answerverified"QFD is a powerful tool for helping tran...View AnswerShow Answer

Quality function deployment (QFD) starts by using "voice of the customer" (VOC) data in which of the following matrices?

Correct AnswerverifiedShow Answer

What must be done in the define phase of Six Sigma?

Correct AnswerverifiedMust define the goals for proc...View AnswerShow Answer

What must be done in the improve phase of Six Sigma?

Correct AnswerverifiedMust develop,evaluate,and impl...View AnswerShow Answer

Six Sigma is better applied on for-profit than in nonprofit organizations.

Correct AnswerverifiedShow Answer

Six Sigma is better applied on manufacturing than service operations.

Correct AnswerverifiedShow Answer

Although a cause-and-effect diagram seems elementary,it can eliminate possible future problems if laid out and completed correctly.Why do you think developing one of these diagrams has such a great effect?

Correct Answerverified"Also known as a fishbone diagram,a caus...View AnswerShow Answer

Six Sigma (DMAIC) is best applied when:

Correct AnswerverifiedShow Answer

Which of the following is false about quality function deployment (QFD) ?

Correct AnswerverifiedShow Answer

DMAIC stands for:

Correct AnswerverifiedShow Answer

Why may measuring defects per unit (DPU)not be the best way to compare two processes?

Correct AnswerverifiedComparing DPU between two processes may ...View AnswerShow Answer

What must be done in the measure phase of Six Sigma?

Correct AnswerverifiedMust identify appropriate perf...View AnswerShow Answer

Which of the following tools and methodologies is not used in the Measure Phase of Six Sigma?

Correct AnswerverifiedShow Answer

Six Sigma a particularly timely topics in business today because of the following,except:

Correct AnswerverifiedShow Answer

Which of the following was identified by Professor Thompson as one of several threats to team creativity?

Correct AnswerverifiedShow Answer

An expectation of business process design is that the improvements in performance will be at a minimum incremental.

Correct AnswerverifiedShow Answer

Business process design (BPD) is also adequately named the following except:

Correct AnswerverifiedShow Answer

The Six Sigma approach originated at Motorola.

Correct AnswerverifiedShow Answer

A popular approach to design experiments,based upon the notion that most of the quality is determined at the design stage is named after Japanese guru __.

Correct Answer
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Correct Answer
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Correct Answer
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"QFD is a powerful tool for helping tran...
View Answer

Correct Answer
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Correct Answer
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Must define the goals for proc...
View Answer

Correct Answer
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Must develop,evaluate,and impl...
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Correct Answer
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Correct Answer
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Correct Answer
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"Also known as a fishbone diagram,a caus...
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Comparing DPU between two processes may ...
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Must identify appropriate perf...
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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