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Walmart has been criticized as being discriminatory in its employment practices toward women and minorities.Walmart has developed a concerted public relations effort to counter this criticism.This public relations effort is an example of _____ marketing public relations.


A)  proactive 
B)  reactive 
C)  offensive 
D)  accommodation 
E)  tactical

F) A) and C)
G) A) and D)

Correct Answer

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Quick and positive responses to negative publicity are imperative.

A) True
B) False

Correct Answer

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Why have brand managers customized their own events rather than sponsor events conducted by another organization? 


A)  To avoid FTC regulation restrictions 
B)  Stockholders have demanded it 
C)  Provides a brand total control over the event 
D)  Generates more excitement among employees 
E)  Generates more excitement among consumers

F) D) and E)
G) A) and D)

Correct Answer

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Sponsorships can be an enormous wast of money and a drain on the marketing budget if there is not a well-structured business case and a management plan.

A) True
B) False

Correct Answer

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Which of the following activities should be included in an antirumor campaign? 


A)  Deciding the specific points in the rumor that need to be refuted 
B)  Emphasizing that the rumor is untrue or unfair 
C)  Picking appropriate media and vehicles for delivering the antirumor message 
D)  Selecting a credible spokesperson to deliver the message on the company's behalf 
E)  All of these are correct.

F) B) and C)
G) A) and B)

Correct Answer

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A _____ rumor involves supposed company policies or practices that are threatening or ideologically undesirable to consumers.


A)  contamination 
B)  competitive 
C)  jagged 
D)  conspiracy 
E)  planted

F) A) and B)
G) B) and E)

Correct Answer

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Marzetta has information about many kinds of products,stores,and other facets of markets,and initiates discussions with consumers and responds to requests from consumers for market information.Marzetta is a(n) _____.


A)  market leader 
B)  opinion initiator 
C)  market maven 
D)  innovator 
E)  product engineer

F) A) and D)
G) A) and B)

Correct Answer

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Sponsorship of special events and causes enables marketers to target their communication and promotional efforts to specific geographic regions and/or to lifestyle groups.

A) True
B) False

Correct Answer

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Almost 75 percent of expenditures spent on event sponsorship goes toward sponsoring _____.


A)  sporting events 
B)  cultural events 
C)  social events 
D)  non-profit organizations 
E)  children's activities

F) A) and E)
G) B) and D)

Correct Answer

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An executive-statement release may address _____.


A)  comments on environmental issues 
B)  forecasts of future sales 
C)  new marketing programs 
D)  views on foreign competition 
E)  All of these are correct.

F) A) and E)
G) B) and D)

Correct Answer

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Companies are able to avoid the clutter inherent in advertising media by attaching their names to special events and causes.

A) True
B) False

Correct Answer

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Public relations efforts can be aimed at _____.


A)  employees 
B)  stockholders 
C)  governments 
D)  labor groups 
E)  All of these are correct.

F) A) and C)
G) A) and B)

Correct Answer

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_____ is an organizational activity involved with fostering goodwill between a company and its various publics.


A)  Advertising 
B)  Promotion 
C)  Public relations 
D)  Personal selling 
E)  Marketing

F) C) and E)
G) B) and C)

Correct Answer

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Relationships forged between a brand and a sponsored event can serve to enhance a brand's equity,both by enhancing its image and by _____.


A)  reaching the current target market 
B)  taking the place of advertising in building buzz 
C)  increasing consumers' awareness of the brand 
D)  convincing consumers' of the uniqueness of the brand 
E)  serving as a sales promotion device

F) A) and B)
G) B) and E)

Correct Answer

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Marketing public relations messages should come across as _____.


A)  advertisements 
B)  unbiased reports from journalists 
C)  special promotions 
D)  behavior-influencing advertisements 
E)  journalistic investigations

F) A) and B)
G) D) and E)

Correct Answer

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Ambush marketing is illegal.

A) True
B) False

Correct Answer

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A company cannot engage in corporate philanthropy without tying it to a CRM effort for which it must be held financially accountable.

A) True
B) False

Correct Answer

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It has been estimated that the average American consumer participates in excess of 120 WOM conversations over the course of a typical week,with conversations focusing most often on _____.


A)  food, beverages and dining 
B)  media and entertainment 
C)  sports and hobbies 
D)  shopping and retail 
E)  All of these are correct.

F) A) and E)
G) A) and D)

Correct Answer

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_____ takes place when companies that are not official sponsors of an event undertake marketing efforts to convey the impression that they are.


A)  Reactive MPR 
B)  Proactive MPR 
C)  Guerilla marketing 
D)  Ambush marketing 
E)  Stealth marketing

F) A) and B)
G) B) and D)

Correct Answer

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Sponsorships cannot be justified unless there is proof that _____ are being achieved.


A)  brand awareness and knowledge 
B)  target market penetration and response 
C)  message and media objectives 
D)  brand equity and financial objectives 
E)  consumer attitude and behavior change

F) B) and C)
G) A) and D)

Correct Answer

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