Question 1

Matching
Match each item with a statement below.
- a round air duct that helps direct air to the processor

Accepted Answer

A)   Windows pinwheel
B)   BSOD
C)   heat sink
D)   CAG
E)   dual railF)  driver storeG)  UPSH)  sheet batteryI)  lithium ionJ)  Memory DiagnosticsK) F) and I)
L) A) and F)

Question 2

A cooler with heat pipes, which contain a small amount of liquid that becomes a vapor when heated, allowing heat to be drawn away from the CPU without the use of a fan is known by what two terms?

Accepted Answer

A)   vapor cooler
B)   passive CPU cooler
C)   fanless CPU cooler
D)   inactive CPU coolerE) A) and D)
F) None of the above

Question 3

What is the most used rail on a power supply?

Accepted Answer

A)   +3.3V
B)   -5V
C)   -12V
D)   +12VE) B) and D)
F) None of the above

Question 4

Matching
Match each item with a statement below.
- Windows errors that are caused by problems with devices, device drivers, or a corrupted Windows installation

Accepted Answer

A)   Windows pinwheel
B)   BSOD
C)   heat sink
D)   CAG
E)   dual railF)  driver storeG)  UPSH)  sheet batteryI)  lithium ionJ)  Memory DiagnosticsK) None of the above
L) B) and G) B

Question 5

Matching
Match each item with a statement below.
- a power supply with a second +12v rail

Accepted Answer

A)   Windows pinwheel
B)   BSOD
C)   heat sink
D)   CAG
E)   dual railF)  driver storeG)  UPSH)  sheet batteryI)  lithium ionJ)  Memory DiagnosticsK) D) and F)
L) A) and E) E

Question 6

What Intel socket recommends the use of a liquid cooling system?

Accepted Answer

A)   LGA1150
B)   LGA1151
C)   LGA1750
D)   LGA2011E) B) and C)
F) A) and B)

Question 7

Which of the following protects your computer from brownouts or sags?

Accepted Answer

A)   degaussing
B)   GPU
C)   surge protector
D)   UPSE) None of the above
F) A) and B)

Question 8

Matching
Match each item with a statement below.
- a tool in Windows 8/7/Vista that tests memory

Accepted Answer

A)   Windows pinwheel
B)   BSOD
C)   heat sink
D)   CAG
E)   dual railF)  driver storeG)  UPSH)  sheet batteryI)  lithium ionJ)  Memory DiagnosticsK) B) and E)
L) B) and I)

Question 9

What is the purpose of a chassis air guide (CAG)?

Accepted Answer

Intel and AMD both recommend a chassis air guide (CAG) as part of the case design. This air guide is a round air duct that helps to pull and direct fresh air from outside the case to the cooler and processor. The guide should reach inside the case very close to the cooler, but not touch it. Intel recommends the clearance be no greater than 20 mm and no less than 12 mm. If the guide obstructs the cooler, you can remove the guide, but optimum airflow will not be achieved.

Question 10

Matching
Match each item with a statement below.
- the technology most commonly used by battery packs

Accepted Answer

A)   Windows pinwheel
B)   BSOD
C)   heat sink
D)   CAG
E)   dual railF)  driver storeG)  UPSH)  sheet batteryI)  lithium ionJ)  Memory DiagnosticsK) A) and H)
L) D) and I)

Question 11

A clicking noise coming from a system could indicate that a hard drive is failing.

Accepted Answer

A) True 
 B)False

Question 12

What are the FRUs on a motherboard?

Accepted Answer

The field replaceable units (F...

Question 13

Matching
Match each item with a statement below.
- indicates that the system is waiting for a response from a program or device

Accepted Answer

A)   Windows pinwheel
B)   BSOD
C)   heat sink
D)   CAG
E)   dual railF)  driver storeG)  UPSH)  sheet batteryI)  lithium ionJ)  Memory DiagnosticsK) B) and G)
L) B) and J)

Question 14

Which of the following is NOT a solution to an overheating problem?

Accepted Answer

A)   verify that cables are not obstructing airflow
B)   remove the covers from empty expansion slots
C)   be sure the case is not sitting on a carpet
D)   remove dust from the power supply, vents, and cooler fansE) A) and C)
F) B) and C)

Question 15

What is a typical sign that a capacitor is bad or has failed?

Accepted Answer

A)   The capacitors are discolored.
B)   The capacitors are at a slight angle to the motherboard.
C)   The capacitors have a crusty corrosion at the base of the capacitor.
D)   The capacitors are warm to the touchE) None of the above
F) A) and B)

Question 16

What are three questions you might want to ask a user when he brings a computer problem to you?

Accepted Answer

Can you describe the problem and describ...

Question 17

A missing standoff could create what potential problem?

Accepted Answer

A)   a short on the motherboard
B)   the computer boots, but can't connect to the network
C)   data is deleted from the hard drive
D)   you see lines on the video monitorE) All of the above
F) B) and C)

Question 18

What should you do if the system continually reboots and you can't read the error message produced on a blue screen?

Accepted Answer

A)   press F8 as Windows starts up
B)   press Pause so you can see the screen output
C)   press Ctrl+Print Screen to print the screen output
D)   press Esc as soon as you see the blue screenE) B) and D)
F) B) and C)

Question 19

To move a hard drive to another computer for the purposes of accessing the data, you always need to first physically install it in a drive bay.

Accepted Answer

A) True 
 B)False

Question 20

If you suspect your system is overheating, how can you determine the CPU temperature?

Accepted Answer

A)   in Windows, go to System Information
B)   the CPU has a temperature display screen
C)   press a room thermometer on the top of the CPU
D)   go into UEFI/BIOS setup and find the temperature monitors for the systemE) A) and B)
F) A) and C)

Exam 5: Supporting the Power System and Troubleshooting Computers

Matching Match each item with a statement below. - a round air duct that helps direct air to the processor

Correct Answer
verified

A cooler with heat pipes, which contain a small amount of liquid that becomes a vapor when heated, allowing heat to be drawn away from the CPU without the use of a fan is known by what two terms?

Correct Answer
verified

What is the most used rail on a power supply?

Correct Answer
verified

Matching Match each item with a statement below. - Windows errors that are caused by problems with devices, device drivers, or a corrupted Windows installation

Correct Answer
verified
B

Matching Match each item with a statement below. - a power supply with a second +12v rail

Correct Answer
verified
E

What Intel socket recommends the use of a liquid cooling system?

Correct Answer
verified

Which of the following protects your computer from brownouts or sags?

Correct Answer
verified

Matching Match each item with a statement below. - a tool in Windows 8/7/Vista that tests memory

Correct Answer
verified

What is the purpose of a chassis air guide (CAG)?

Matching Match each item with a statement below. - the technology most commonly used by battery packs

Correct Answer
verified

A clicking noise coming from a system could indicate that a hard drive is failing.

Correct Answer
verified

What are the FRUs on a motherboard?

Correct Answer
verified
The field replaceable units (F...
View Answer

Matching Match each item with a statement below. - indicates that the system is waiting for a response from a program or device

Correct Answer
verified

Which of the following is NOT a solution to an overheating problem?

Correct Answer
verified

What is a typical sign that a capacitor is bad or has failed?

Correct Answer
verified

What are three questions you might want to ask a user when he brings a computer problem to you?

Correct Answer
verified
Can you describe the problem and describ...
View Answer

A missing standoff could create what potential problem?

Correct Answer
verified

What should you do if the system continually reboots and you can't read the error message produced on a blue screen?

Correct Answer
verified

To move a hard drive to another computer for the purposes of accessing the data, you always need to first physically install it in a drive bay.

Correct Answer
verified

If you suspect your system is overheating, how can you determine the CPU temperature?

Correct Answer
verified

Exam 5: Supporting the Power System and Troubleshooting Computers

Matching Match each item with a statement below. - a round air duct that helps direct air to the processor

Correct AnswerverifiedShow Answer

A cooler with heat pipes, which contain a small amount of liquid that becomes a vapor when heated, allowing heat to be drawn away from the CPU without the use of a fan is known by what two terms?

Correct AnswerverifiedShow Answer

What is the most used rail on a power supply?

Correct AnswerverifiedShow Answer

Matching Match each item with a statement below. - Windows errors that are caused by problems with devices, device drivers, or a corrupted Windows installation

Correct AnswerverifiedB

Matching Match each item with a statement below. - a power supply with a second +12v rail

Correct AnswerverifiedE

What Intel socket recommends the use of a liquid cooling system?

Correct AnswerverifiedShow Answer

Which of the following protects your computer from brownouts or sags?

Correct AnswerverifiedShow Answer

Matching Match each item with a statement below. - a tool in Windows 8/7/Vista that tests memory

Correct AnswerverifiedShow Answer

What is the purpose of a chassis air guide (CAG)?

Matching Match each item with a statement below. - the technology most commonly used by battery packs

Correct AnswerverifiedShow Answer

A clicking noise coming from a system could indicate that a hard drive is failing.

Correct AnswerverifiedShow Answer

What are the FRUs on a motherboard?

Correct AnswerverifiedThe field replaceable units (F...View AnswerShow Answer

Matching Match each item with a statement below. - indicates that the system is waiting for a response from a program or device

Correct AnswerverifiedShow Answer

Which of the following is NOT a solution to an overheating problem?

Correct AnswerverifiedShow Answer

What is a typical sign that a capacitor is bad or has failed?

Correct AnswerverifiedShow Answer

What are three questions you might want to ask a user when he brings a computer problem to you?

Correct AnswerverifiedCan you describe the problem and describ...View AnswerShow Answer

A missing standoff could create what potential problem?

Correct AnswerverifiedShow Answer

What should you do if the system continually reboots and you can't read the error message produced on a blue screen?

Correct AnswerverifiedShow Answer

To move a hard drive to another computer for the purposes of accessing the data, you always need to first physically install it in a drive bay.

Correct AnswerverifiedShow Answer

If you suspect your system is overheating, how can you determine the CPU temperature?

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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B

Correct Answer
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E

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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The field replaceable units (F...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Can you describe the problem and describ...
View Answer

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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