Question 1

Match each term with the correct statement below.
-Verifies that an application is not a rogue application

Accepted Answer

A)  Chkdsk
B)  Startup Repair
C)  Emergency Repair Process
D)  Task Manager
E)  Digital signatureF) Automated System RecoveryG) Secondary logonH) Software ExplorerI) Windows 2000/XP setup CDJ) D) and E)
K) F) and I)

Question 2

The ____ Configuration is updated after you log on normally to Vista.

Accepted Answer

A)  Last Known Good
B)  Last Known Bootable
C)  Last Known Usable
D)  Last Known AccessibleE) B) and D)
F) A) and B)

Question 3

Describe the three startup stages of the boot.

Accepted Answer

Stage 1:Before the progress bar.When you...

Question 4

The key that loads services and drivers can be found in the ____ location.

Accepted Answer

A)  HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control
B)  HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Enum
C)  HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Services
D)  HKEY_LOCAL_MACHINE\System\CurrentControlSet\ServicesE) None of the above
F) A) and B)

Question 5

Match each term with the correct statement below.
-Used to end a locked up program

Accepted Answer

A)  Chkdsk
B)  Startup Repair
C)  Emergency Repair Process
D)  Task Manager
E)  Digital signatureF) Automated System RecoveryG) Secondary logonH) Software ExplorerI) Windows 2000/XP setup CDJ) A) and B)
K) A) and C)

Question 6

In Event Viewer,the Administrative Events log under ____________________ shows only warnings and error events.

Accepted Answer

The answer of In Event Viewer,the Administrative Events log under...

Question 7

Discus what you do when you think you have a computer problem solved.

Accepted Answer

When you think the problem is solved,be ...

Question 8

Most computer problems are simple and easy to solve.

Accepted Answer

A) True 
 B)False

Question 9

For a laptop or other brand-name computer,don't forget to reinstall Windows using recovery CDs provided by ____.

Accepted Answer

A)  the computer manufacturer
B)  Microsoft
C)  some third-party vendors
D)  the computer manufacturer through MicrosoftE) A) and B)
F) All of the above

Question 10

When installing a device,you must always run the setup CD for the device after you physically install the device.

Accepted Answer

A) True 
 B)False

Question 11

The error ____ means a bad driver or service has performed an illegal action.

Accepted Answer

A)  Stop 0x1E or KMODE_EXCEPTION_NOT_HANDLED
B)  Stop 0x0A or IRQL_NOT_LESS_OR_EQUAL
C)  Stop 0x50 or PAGE_FAULT_IN_NONPAGED_AREA
D)  Stop 0x7B or INACCESSIBLE_BOOT_DEVICEE) None of the above
F) All of the above

Question 12

Sometimes a Windows update solves a problem with a hardware device.

Accepted Answer

A) True 
 B)False

Question 13

Match each term with the correct statement below.
-Can be used to remove an application from the list of startup programs

Accepted Answer

A)  Chkdsk
B)  Startup Repair
C)  Emergency Repair Process
D)  Task Manager
E)  Digital signatureF) Automated System RecoveryG) Secondary logonH) Software ExplorerI) Windows 2000/XP setup CDJ) E) and H)
K) B) and G)

Question 14

If you have a laptop or a brand-name computer such as a Gateway,Dell,or IBM,most likely the manufacturer has set up a ____ on the hard drive that can be used to recover the Windows installation.

Accepted Answer

A)  visible partition
B)  preserved partition
C)  hidden partition
D)  conspicuous partitionE) A) and B)
F) A) and C)

Question 15

For essential hardware devices,use the ____ to verify and replace system files.

Accepted Answer

A)  System Restore mode
B)  System File Checker
C)  Safe Boot mode
D)  File Integrity CheckerE) All of the above
F) B) and C)

Question 16

Reverting to a ____ point can solve problems with registry entries the application uses that have become corrupted.

Accepted Answer

A)  safe
B)  recovery
C)  restore
D)  solutionE) A) and D)
F) B) and C)

Question 17

In Event Viewer,the ____ log shows only warnings and error events

Accepted Answer

A)  Program Events
B)  Administrative Events
C)  Active Events
D)  Network EventsE) None of the above
F) A) and D)

Question 18

If you can identify the approximate date the error started and that date is in the recent past,use ____.

Accepted Answer

A)  System Restore
B)  Safe Mode
C)  System Recovery
D)  Safe RecoveryE) A) and C)
F) B) and C)

Question 19

Discuss what to consider when you think there might be data corruption.

Accepted Answer

It might appear that the application has...

Question 20

To get a clean start with a device,you can ____________________ it and start over.

Accepted Answer

The answer of To get a clean start with a...

Exam 16: Fixing Windows Problems

Match each term with the correct statement below. -Used to end a locked up program

Correct AnswerverifiedShow Answer

Most computer problems are simple and easy to solve.

Correct AnswerverifiedShow Answer

Match each term with the correct statement below. -Verifies that an application is not a rogue application

Correct AnswerverifiedShow Answer

Match each term with the correct statement below. -Can be used to remove an application from the list of startup programs

Correct AnswerverifiedShow Answer

For essential hardware devices,use the ____ to verify and replace system files.

Correct AnswerverifiedShow Answer

The key that loads services and drivers can be found in the ____ location.

Correct AnswerverifiedShow Answer

In Event Viewer,the ____ log shows only warnings and error events

Correct AnswerverifiedShow Answer

The ____ Configuration is updated after you log on normally to Vista.

Correct AnswerverifiedShow Answer

For a laptop or other brand-name computer,don't forget to reinstall Windows using recovery CDs provided by ____.

Correct AnswerverifiedShow Answer

When installing a device,you must always run the setup CD for the device after you physically install the device.

Correct AnswerverifiedShow Answer

Discus what you do when you think you have a computer problem solved.

Correct AnswerverifiedWhen you think the problem is solved,be ...View AnswerShow Answer

Describe the three startup stages of the boot.

Correct AnswerverifiedStage 1:Before the progress bar.When you...View AnswerShow Answer

To get a clean start with a device,you can ____________________ it and start over.

Correct AnswerverifiedShow Answer

The error ____ means a bad driver or service has performed an illegal action.

Correct AnswerverifiedShow Answer

In Event Viewer,the Administrative Events log under ____________________ shows only warnings and error events.

Correct AnswerverifiedShow Answer

Sometimes a Windows update solves a problem with a hardware device.

Correct AnswerverifiedShow Answer

Reverting to a ____ point can solve problems with registry entries the application uses that have become corrupted.

Correct AnswerverifiedShow Answer

Discuss what to consider when you think there might be data corruption.

Correct AnswerverifiedIt might appear that the application has...View AnswerShow Answer

If you can identify the approximate date the error started and that date is in the recent past,use ____.

Correct AnswerverifiedShow Answer

If you have a laptop or a brand-name computer such as a Gateway,Dell,or IBM,most likely the manufacturer has set up a ____ on the hard drive that can be used to recover the Windows installation.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
When you think the problem is solved,be ...
View Answer

Correct Answer
verified
Stage 1:Before the progress bar.When you...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
It might appear that the application has...
View Answer

Correct Answer
verified

Correct Answer
verified