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What are Block's six steps to stakeholder management and what should be accomplished in each step?

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Block's six steps as applied to stakehol...

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One way that organizational culture affects project management is by:


A) How the environment is affected by the culture.
B) Where the project occurs and how much it ultimately costs.
C) The level of resources needed to complete the project.
D) How departments are expected to interact with each other.

E) All of the above
F) A) and C)

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Companies that are structured by grouping people performing similar activities into departments are:


A) Project organizations.
B) Functional organizations.
C) Matrix organizations.
D) Departmental organizations.

E) All of the above
F) C) and D)

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Suppliers and competitors are possible intervenor groups in a project.

A) True
B) False

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The functional structure is well-suited when:


A) There are low levels of external uncertainty.
B) There is high instability in the environment.
C) Project coordination is assigned to the lowest levels in an organization.
D) There must be rapid response to external opportunities and threats.

E) C) and D)
F) B) and D)

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One purpose of a mission statement is to:


A) Establish a sense of what the organization hopes to accomplish.
B) Explain the company's reason for existence.
C) Support the tactical plans of the organization.
D) Explicitly enumerate the projects in the company's portfolio.

E) B) and C)
F) None of the above

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The project manager controls most of the project activities and functions,including the assignment and control of project resources in the:


A) Strong matrix.
B) Weak matrix.
C) Dual matrix.
D) Primal matrix.

E) None of the above
F) B) and C)

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Consider your current major and the courses that comprise it.From the perspective of your university,and more specifically,from the department that "owns" this major,identify the stakeholders of this major.List the stakeholders in two categories,internal and external and assess the environment and the goals of each of these stakeholders.

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Examples will vary,but internal stakehol...

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Most companies are well suited to allow for successful completion of projects in conjunction with other ongoing corporate activities.

A) True
B) False

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All major decisions and authority are under the control of the project manager in a:


A) Matrix structure.
B) Functional structure.
C) Project structure.
D) Process structure.

E) A) and B)
F) All of the above

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Staffing fluctuations associated with project completion and initiation are most likely to occur in organizations that are:


A) Functionally structured.
B) Project structured.
C) Matrix structured.
D) Process structured.

E) B) and C)
F) A) and C)

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Developing a strategy that capitalizes on both internal strengths and external opportunities identified in a TOWS matrix is an example of a:


A) Maxi-maxi strategy.
B) Maxi-mini strategy.
C) Mini-mini strategy.
D) Mini-maxi strategy.

E) B) and D)
F) None of the above

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The solution to external and internal problems that has worked consistently for a group and that is therefore taught to new members as the correct way to perceive,think about,and feel in relation to these problems is known as:


A) Groupthink.
B) Socialization.
C) Organizational culture.
D) A frame of reference.

E) A) and D)
F) All of the above

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When grades aren't submitted in a timely fashion,the course management system assigns an incomplete.When a graduating student receives an incomplete in a senior level course,his job offer is withdrawn.When his job offer is withdrawn,the student has to crash at his buddy's apartment.When a student crashes at his buddy's apartment,he has to sleep on the couch.When a student sleeps on the couch,he wakes up covered with cat hair.In an effort to keep students free from cat hair,college leadership demands that all grades are submitted within ten hours of administering a final exam.This college's corporate culture is influenced strongly by:


A) Reward systems.
B) Rules and procedures.
C) Key organizational members.
D) Environment.

E) A) and B)
F) A) and C)

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Creating action plans to address the needs of various stakeholder groups is part of the ________ step of Block's framework for stakeholder management.


A) define the problem
B) test and refine the solutions
C) develop solutions
D) identify the goals of the principal actors

E) A) and B)
F) A) and C)

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The Luther Post Office closes the customer service window promptly at noon for their lunch break and opens again at one,perhaps a little after if the town's Sonic is busy.The Jones Post Office workers are aghast at this policy,preferring to stagger their lunch breaks so that the customer service window is always attended.It would appear that this difference in culture is primarily driven by:


A) Reward systems.
B) Key organizational members.
C) Critical incidents.
D) Geographical location.

E) C) and D)
F) A) and C)

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The greatest advantage of a PMO is that:


A) It is essentially another layer of oversight within the organization.
B) It helps an organization develop project management skills.
C) It serves as a bottleneck for communication across the organization.
D) All project management skills are located at one point in an organization.

E) B) and C)
F) A) and B)

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The management department at the university decides to add a new program in restaurant,hotel,and institutional management.As part of the development process they hold focus groups consisting of area business leaders,current and former students,and restaurant and hotel owners.These groups can be described as:


A) Project leaders.
B) Project workers.
C) Stakeholders.
D) Clients.

E) A) and B)
F) A) and C)

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The TOWS matrix is used primarily to avoid external opportunities and minimize internal strengths.

A) True
B) False

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A project management office requiring compliance with standards and procedures that have been adopted is best described as a ________ form of PMO.


A) Directive
B) Controlling
C) Supportive
D) Authoritative

E) None of the above
F) B) and D)

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