Question 1

Canvalves Company produces cast bronze valves on an assembly line.It currently produces 800 valves each 8-hour shift.If the production is increased to 1,200 valves each shift,the productivity increases by:

Accepted Answer

A)   50%
B)   33%
C)   25%
D)   67%
E)   none of the choices are correct.F) None of the above
G) All of the above

Question 2

Matching a competitor on quality or price is usually sufficient to gain market share.

Accepted Answer

A) True 
 B)False

Question 3

Labour productivity is one example of a multifactor productivity measurement.

Accepted Answer

A) True 
 B)False

Question 4

The shared beliefs of an organizations stakeholders are its:

Accepted Answer

A)   policies.
B)   vision.
C)   strategy.
D)   mission.
E)   values.F) C) and D)
G) A) and E)

Question 5

Formulating an operations strategy requires focusing solely on the operations function,leaving the concerns of other functions and the status of external markets to broader organizational strategic planning.

Accepted Answer

A) True 
 B)False

Question 6

Productivity is expressed as:

Accepted Answer

A)   output plus input.
B)   output minus input.
C)   output times input.
D)   output divided by input.
E)   input divided by output.F) All of the above
G) None of the above

Question 7

Which of the following is not a key purchasing criterion?

Accepted Answer

A)   Price
B)   Variety
C)   Quality
D)   Customer service
E)   Vendor relationsF) None of the above
G) A) and E)

Question 8

Which of the following is not one of the competitive priorities organizations emphasize as the basis of competing with one-another?

Accepted Answer

A)   Cost
B)   Quality
C)   Product duplication
D)   Flexibility
E)   Delivery reliabilityF) A) and E)
G) B) and E)

Question 9

Service productivity is easier to measure than manufacturing productivity because it is more labour intensive.

Accepted Answer

A) True 
 B)False

Question 10

The hierarchy of planning and decision-making is:
 mission/vision,goals,strategies,tactics,and action plans.

Accepted Answer

A) True 
 B)False

Question 11

A measure of productivity which reflects a combination of some or all of the resources used to obtain a certain output is:

Accepted Answer

A)   labour productivity.
B)   machine productivity.
C)   multifactor productivity.
D)   materials productivity.
E)   overhead productivity.F) All of the above
G) A) and B)

Question 12

Tactics are short-term projects to accomplish a specific objective,assigned to an individual,with a deadline and the resources needed identified.

Accepted Answer

A) True 
 B)False

Question 13

Which of these factors affects productivity?

Accepted Answer

A)   Methods and management
B)   Capital equipment
C)   Technology
D)   Labour
E)   All of the choices are true.F) None of the above
G) A) and B)

Question 14

Characteristics that customers perceive as minimum standards of acceptability are called:

Accepted Answer

A)   order winners.
B)   order qualifiers.
C)   core competencies.
D)   distinctive competencies.
E)   minimum attributes.F) A) and C)
G) A) and E)

Question 15

Of the following,which aspect of strategic planning involves medium or short-term projects to accomplish specific objectives?

Accepted Answer

A)   Goals and objectives
B)   Functional strategies
C)   Action plans
D)   Forecasts
E)   Mission/vision statementsF) B) and E)
G) A) and D)

Question 16

Radical process redesign based on process re-orientation,breaking down functional silos and integrating operations into customer-focused processes are tactics associated with what generic operations strategy?

Accepted Answer

A)   Low labour cost strategy
B)   Scale-based strategy
C)   Focused factories strategy
D)   Business process reengineering
E)   Flexible factories strategyF) B) and C)
G) A) and E)

Question 17

The variety of models and options available to customers is an example of key purchasing criteria that establishes the basis of competition.

Accepted Answer

A) True 
 B)False

Question 18

Organizational strategy must be determined without considering the realities of functional area strengths and weaknesses.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following are not true of productivity measures?

Accepted Answer

A)   Labour productivity is mainly used for manufacturing and not used for services.
B)   Productivity measures can track performance over time.
C)   Labour productivity is used in labour wage negotiations.
D)   Productivity measures can be used to measure the performance of an organization or an entire country.
E)   All of the choices are true.F) A) and E)
G) A) and B)

Question 20

In large manufacturing organizations,the operations function tends to adopt a passive role in strategic planning,relying on the functional areas of marketing and finance to establish the strategic direction of the organization.

Accepted Answer

A) True 
 B)False

Exam 2: Competitiveness, Strategic Planning, and Productivity

Service productivity is easier to measure than manufacturing productivity because it is more labour intensive.

Correct AnswerverifiedShow Answer

Labour productivity is one example of a multifactor productivity measurement.

Correct AnswerverifiedShow Answer

Organizational strategy must be determined without considering the realities of functional area strengths and weaknesses.

Correct AnswerverifiedShow Answer

A measure of productivity which reflects a combination of some or all of the resources used to obtain a certain output is:

Correct AnswerverifiedShow Answer

In large manufacturing organizations,the operations function tends to adopt a passive role in strategic planning,relying on the functional areas of marketing and finance to establish the strategic direction of the organization.

Correct AnswerverifiedShow Answer

Of the following,which aspect of strategic planning involves medium or short-term projects to accomplish specific objectives?

Correct AnswerverifiedShow Answer

The hierarchy of planning and decision-making is: mission/vision,goals,strategies,tactics,and action plans.

Correct AnswerverifiedShow Answer

Formulating an operations strategy requires focusing solely on the operations function,leaving the concerns of other functions and the status of external markets to broader organizational strategic planning.

Correct AnswerverifiedShow Answer

The shared beliefs of an organizations stakeholders are its:

Correct AnswerverifiedShow Answer

Productivity is expressed as:

Correct AnswerverifiedShow Answer

Canvalves Company produces cast bronze valves on an assembly line.It currently produces 800 valves each 8-hour shift.If the production is increased to 1,200 valves each shift,the productivity increases by:

Correct AnswerverifiedShow Answer

Matching a competitor on quality or price is usually sufficient to gain market share.

Correct AnswerverifiedShow Answer

Tactics are short-term projects to accomplish a specific objective,assigned to an individual,with a deadline and the resources needed identified.

Correct AnswerverifiedShow Answer

Which of these factors affects productivity?

Correct AnswerverifiedShow Answer

Radical process redesign based on process re-orientation,breaking down functional silos and integrating operations into customer-focused processes are tactics associated with what generic operations strategy?

Correct AnswerverifiedShow Answer

Which of the following is not a key purchasing criterion?

Correct AnswerverifiedShow Answer

Characteristics that customers perceive as minimum standards of acceptability are called:

Correct AnswerverifiedShow Answer

Which of the following are not true of productivity measures?

Correct AnswerverifiedShow Answer

The variety of models and options available to customers is an example of key purchasing criteria that establishes the basis of competition.

Correct AnswerverifiedShow Answer

Which of the following is not one of the competitive priorities organizations emphasize as the basis of competing with one-another?

Correct AnswerverifiedShow Answer

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