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Which of the following can be characterized as a descriptive "I" statement?


A) "You're not doing your share around here."
B) "I'm worried about the way our customers will react to your report if it contains any errors."
C) "There are three terrible problems with the job you've done: it's late, it's incomplete, and it's messy."
D) "I refuse to work with a negative person like you."

E) A) and B)
F) A) and C)

Correct Answer

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Which of the following is NOT a trait of an unpleasant co-worker?


A) bringing personal problems to work.
B) distracting others from their tasks.
C) focusing on work-related issues.
D) talking down to others.

E) B) and D)
F) None of the above

Correct Answer

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A win-lose approach to negotiating is advisable when parties are competing over resources that are truly scarce.

A) True
B) False

Correct Answer

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All of the following could be examples of uncivil communication EXCEPT


A) an insensitive joke.
B) a false rumor.
C) withholding information.
D) telling a subordinate his or her behavior needs improvement.

E) B) and C)
F) A) and C)

Correct Answer

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Which of the following approaches is based on the assumption that in resolving conflict,it is possible to meet the needs of all parties?


A) avoiding
B) accommodating
C) collaborating
D) compromising

E) B) and C)
F) None of the above

Correct Answer

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Strategies used by bullies include all of the following EXCEPT


A) controlling the resources that lead to success
B) presenting concrete examples of ways a subordinate can improve their performance
C) making threats
D) setting deadlines that are impossible to meet

E) All of the above
F) A) and D)

Correct Answer

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One constructive,non-defensive way to effectively respond to criticism directed at you is to


A) avoid the person who is criticizing.
B) be sharp enough to verbally counterattack.
C) seek more information.
D) disagree with the criticism whether the critique is true or not.

E) A) and C)
F) A) and D)

Correct Answer

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Which of the following types of statements is likely to promote a supportive climate?


A) descriptive statements expressed in "I" language
B) statements that focus on identifying who is to blame for a problem
C) indifference to coworkers' needs and challenges
D) conversations in which both parties accuse the other

E) A) and B)
F) A) and C)

Correct Answer

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If you are the victim of a bully,one response that is never advisable is to


A) avoid the bully.
B) consider whether you might have unintentionally acted in a way that aggravates the bullying.
C) rationalize that you deserve the abuse.
D) confide in a trusted and influential co-worker.

E) A) and B)
F) A) and C)

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C

Think of a minor disagreement you have with another party.Briefly describe the disagreement.Now,identify the goal each party wants to attain.Next,identify the means each party wants to use to attain their goal.Finally,brainstorm two or three possible solutions to the disagreement.

Correct Answer

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Answered by ExamLex AI

The minor disagreement I have with anoth...

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One good reason to take a compromising approach to conflict is:


A) The other party is more powerful, so you know you are going to lose.
B) The issue is more important to the other party than it is to you.
C) Harmony is your key goal.
D) You've tried collaborating, but it didn't work because the parties' goals are mutually exclusive.

E) None of the above
F) A) and B)

Correct Answer

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Constructive advice for responding when you receive a troubling message online is:


A) Find someone whose judgment you trust, and ask them for their perspective.
B) Respond to the message immediately.
C) If the message has a bullying tone, mirror that same bullying tone in your response.
D) Forward the message to all your Facebook friends.

E) C) and D)
F) A) and D)

Correct Answer

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The term "emotional intelligence" refers to


A) the ability and skill of interacting well with others.
B) a tendency of highly intelligent people to be emotionally imbalanced.
C) a belief that women are too emotional to be intelligent.
D) a person's score on the personality questions found on most IQ tests.

E) B) and C)
F) A) and D)

Correct Answer

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A

The text outlines a number of channels for dealing with sexual harassment.All of the following are mentioned as possible responses except


A) Keep a detailed record of the harassment incidents.
B) Write a personal letter to the harasser, asking them to stop.
C) Ask a trusted friend to intervene.
D) Start telling your co-workers some nasty gossip about the offender.

E) All of the above
F) B) and C)

Correct Answer

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Your team leader puts a suggestion box in the break room.At team meetings,he lists all the reasons why the suggestions can't be used,adding that he should be the one to make the decisions,anyway.The team members complain that he should share the decision-making.What kind of conflict does this illustrate?


A) relational issue
B) constructive conflict
C) compromise
D) collaboration

E) A) and B)
F) B) and C)

Correct Answer

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All of the following will hinder effective negotiating EXCEPT:


A) Parties insist on using their favored means for achieving a solution.
B) Parties don't back off from their initial positions.
C) Parties focus on means, not ends.
D) Parties attempt to find creative solutions that meet everyone's needs, rather than forcing their initial positions.

E) C) and D)
F) All of the above

Correct Answer

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You are babysitting your 3-year-old niece.As you approach a busy street,you reach out to hold her hand,and tell her to stop,look,and listen before crossing.She breaks away from you and starts to run into the street.Which conflict management style would you recommend for responding to this situation?


A) avoiding
B) accommodating
C) competing
D) compromising

E) A) and B)
F) A) and C)

Correct Answer

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Which statement describes the win-win orientation to negotiating?


A) It is a short-term approach focused only on immediate problems.
B) Each side sees the issue only from its own point of view.
C) Only task issues are usually considered.
D) Participants brainstorm various means (solutions) for reaching a desired outcome (the 'end') , and pick a solution that is mutually agreeable.

E) B) and C)
F) C) and D)

Correct Answer

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Successful negotiators focus on the means of achieving a goal,not the goal itself.

A) True
B) False

Correct Answer

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False

Which of the following illustrates an effective critique of a co-worker's performance?


A) "I didn't have enough advance notice to arrange my schedule to attend the meeting, because the notice was posted only yesterday. Can you find a way to send out the meeting date at least two weeks ahead of time?"
B) "If you're going to be inconsiderate enough to wait five days before you return my call, don't bother. I'll go ask someone else."
C) "You sure blew it when you fouled up your presentation, right in front of our best customer."
D) "You never help me when I need it."

E) A) and C)
F) A) and B)

Correct Answer

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