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Exam 16: Organizational Culture

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Question 1

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Every year, 7 Days, a large retail chain, organizes a large annual function in which it gives an "Employee of the Year" award to a deserving employee, along with a $5,000 cash prize and an opportunity to launch the retail chain's new product. This is an example of which of the following components of organizational culture?

A) Stories
B) Symbols
C) Espoused values
D) Basic underlying assumptions
E) Ceremonies

F) A) and B)
G) C) and E)

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Question 2

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A positive service culture has been shown to reduce accidents and increase safety-based citizenship behaviors.

A) True
B) False

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Question 3

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Which of the following is a tactic designed to discourage adaptation to the organization's culture?

Formal events that are generally performed in front of an audience of organizational members are known as:

Realistic job previews occur during which stage of socialization?

_____ is(are) the jargon, slang, and slogans used within the walls of an organization.

Which of the following supply the primary means of transmitting an organization's culture to its workforce?

Who among the following represent probably the biggest driver of culture?

A process by which a junior-level employee develops a deep and long-lasting relationship with a more senior-level employee within the organization is called:

Strong cultures are always good cultures as they guide their employees toward the most successful organizational outcomes.

Why are mergers and acquisitions not considered one of the best methods to change an organization's culture?

The published mission statement in any organization is an example of:

Organizations with friendly employees who all think alike are _____ cultures.

The environment at National Studio, Inc., is very political, and employees generally are always thinking, "What's in it for me?" Such a culture can be described as which of the following?

Marie is the department manager at Verve, Inc. She has been working in the position for five years. Marie starts every Monday morning with a 60-minute department meeting where each member in the department gets five minutes to report progress; share stories of success and failure; and seek general input, advice, and information. Jeremy is responsible for sharing an anecdote, an account, or a legend about the company for every first Monday of the month to keep everyone reminded of where they work and what is important. Marie has created the workplace for her department in a totally open forum. There are no walls or cubicles, and everyone-including Marie-is in one open room. Marie has created a skull with a victory flag on its forehead as her department's corporate logo, representing the "victory or die trying" motto for her group. The group has succeeded in achieving some exceptional results in the past two years.

Strong cultures take a very long time to develop but are easy to change.

When employees feel they fit with their organization's culture, they are much more likely to develop an emotional attachment to the company.

The three major components to any organizational culture are:

Subcultures unite a smaller subset of the organization's employees.

The daily or weekly planned routines that occur in an organization are called: