Question

In the service-system design matrix, a face-to-face total customization service encounter is expected to have which of the following?

Accepted Answer

A)  Low sales opportunity
B)  Low production efficiency
C)  High production efficiency
D)  Low degree of customer/server contact
E)  None of theseF) B) and D)
G) B) and C)

Exam 9: Service Processes

In the service-system design matrix, a face-to-face total customization service encounter is expected to have which of the following?

Correct Answer
verified

Exam 9: Service Processes

In the service-system design matrix, a face-to-face total customization service encounter is expected to have which of the following?

Correct AnswerverifiedShow Answer

Correct Answer
verified