Question 1

This question contains two parts;be sure to answer both.First,explain the two core principles of TQM and the assumptions underlying each.Second,suppose you are the commissioner of your local parks department.Your job is to ensure that your city,town,or county had open park spaces for the residents to enjoy.Apply each of the two core principles to your management of the parks department.
The two core principles are people and improvement orientations.
People orientation: Delivering customer value is most important;people will focus on quality if given empowerment;and TQM requires training,teamwork,and cross-functional efforts.
Improvement orientation: It's less expensive to do it right the first time;it's better to do small improvements all the time;accurate standards must be followed to eliminate small variations;and there must be strong commitment from top management.

Accepted Answer

Students should apply each of ...

Question 2

Which of the following is an example of an informational resource control?

Accepted Answer

A)  a competition analysis
B)  a delivery-tracking system
C)  a debt-repayment schedule
D)  a leadership survey
E)  a personality testF) B) and D)
G) D) and E)

Question 3

Jimmy's supervisor noticed that he was struggling with the computerized setup for production runs at his new job.The supervisor observed him while he tried it again and gave suggestions for improvement.The supervisor is doing which step of the control process?

Accepted Answer

A)  taking corrective action
B)  establishing standards
C)  comparing performance to standards
D)  measuring performance
E)  controlling productivityF) B) and D)
G) C) and D)

Question 4

At Polar Sportswear,orders have significantly exceeded projections,and Chris,the operations director,has decided to hire for a third shift in the plant.Chris is clearly operating with the use of a(n) ______ budget.

Accepted Answer

A)  zero-based
B)  incremental
C)  cash
D)  fixed
E)  variableF) A) and D)
G) A) and C)

Question 5

Which of the following is not characteristic of an external audit?

Accepted Answer

A)  performed by CPAs
B)  primarily used when management suspects embezzlement
C)  performed by an independent organization
D)  verifies that generally accepted accounting principles have been followed
E)  verifies the accuracy and fairness of financial statementsF) None of the above
G) B) and E)

Question 6

Incremental budgeting allocates increased or decreased funds to a department by using the last budget period as a reference point;only incremental changes in the budget request are reviewed.

Accepted Answer

A) True 
 B)False  True

Question 7

Controls allow top management to decentralize decision making at lower levels within the organization.

Accepted Answer

A) True 
 B)False

Question 8

A balance sheet summarizes an organization's overall financial worth,or its assets and liabilities,at a specific point in time.

Accepted Answer

A) True 
 B)False

Question 9

A(n) _________ represents the profits or losses incurred by an organization.

Accepted Answer

A)  expense budget
B)  income statement
C)  ratio analysis
D)  capital expenditures budget
E)  balance sheetF) B) and D)
G) A) and B)

Question 10

GlobalSatellite,applying TQM,restructured its service call procedures and eliminated some steps involved so that employees can finish each call faster.Global Satellite is attempting to reduce cycle time.

Accepted Answer

A) True 
 B)False  True

Question 11

Which of the following is a characteristic of a successful control system?

Accepted Answer

A)  strategic and results-oriented
B)  timely,accurate,and objective
C)  realistic,positive,and understandable
D)  flexible and encourages self-control
E)  inflexible to optimize controlF) A) and B)
G) A) and C)

Question 12

Bureaucratic control is most appropriate for an organization in which the tasks are explicit and certain.

Accepted Answer

A) True 
 B)False

Question 13

Michele manages employees at Maui Tours and Lodging.She has noticed that one of her employees submits via the computer system the same suggestions for continuous improvement multiple times,knowing that performance is evaluated on the number of suggestions only.This problem is typical of ______ control.

Accepted Answer

A)  bureaucratic
B)  market
C)  decentralized
D)  autocratic
E)  functionalF) All of the above
G) A) and E)

Question 14

Monitoring performance to ensure that day-to-day goals are being implemented and taking corrective action as needed is known as ______ control.

Accepted Answer

A)  strategic
B)  functional
C)  operational
D)  tactical
E)  managerialF) A) and D)
G) B) and D)

Question 15

Which of the following is a step in the control process?

Accepted Answer

A)  complete a job redesign
B)  evaluate opportunities
C)  compare work units to one another
D)  implement TQM
E)  establish standardsF) A) and E)
G) B) and C)

Question 16

Which of the following may be done as corrective action in the control process?

Accepted Answer

A)  establish standards
B)  renew standards
C)  compare performance to standards
D)  align processes with goals
E)  evaluate performance and take actionF) B) and C)
G) A) and D)

Question 17

If a manager decreases the efficiency of labor and makes no improvements to the efficiency of capital,an increase in productivity will result.

Accepted Answer

A) True 
 B)False

Question 18

Which balanced scorecard perspective helps top management focus on what the organization must excel at to effectively meet its financial objectives and customers' expectations?

Accepted Answer

A)  operational perspective
B)  internal business perspective
C)  customer perspective
D)  financial perspective
E)  innovation and learning perspectiveF) A) and C)
G) None of the above B

Question 19

Recruiters for Mountainview College were under extreme pressure to increase an enrollment goal by 10 percent.As a result,they admitted many students who were marginally qualified and who performed poorly in classes.This is an example of which problem associated with control systems?

Accepted Answer

A)  overemphasis on means instead of ends
B)  overemphasis on paperwork
C)  overemphasis on one instead of multiple approaches
D)  too much control
E)  too little participationF) A) and D)
G) A) and E)

Question 20

All of the following are reasons why performance falls significantly short of the standard except

Accepted Answer

A)  unrealistic standards.
B)  changing conditions.
C)  insufficient resources.
D)  insufficient management attention.
E)  unawareness of performance drop.F) A) and D)
G) None of the above

Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Correct Answer
verified
Students should apply each of ...
View Answer

Which of the following is an example of an informational resource control?

Correct Answer
verified

Jimmy's supervisor noticed that he was struggling with the computerized setup for production runs at his new job.The supervisor observed him while he tried it again and gave suggestions for improvement.The supervisor is doing which step of the control process?

Correct Answer
verified

At Polar Sportswear,orders have significantly exceeded projections,and Chris,the operations director,has decided to hire for a third shift in the plant.Chris is clearly operating with the use of a(n) ______ budget.

Correct Answer
verified

Which of the following is not characteristic of an external audit?

Correct Answer
verified

Incremental budgeting allocates increased or decreased funds to a department by using the last budget period as a reference point;only incremental changes in the budget request are reviewed.

Correct Answer
verified
True

Controls allow top management to decentralize decision making at lower levels within the organization.

Correct Answer
verified

A balance sheet summarizes an organization's overall financial worth,or its assets and liabilities,at a specific point in time.

Correct Answer
verified

A(n) _________ represents the profits or losses incurred by an organization.

Correct Answer
verified

GlobalSatellite,applying TQM,restructured its service call procedures and eliminated some steps involved so that employees can finish each call faster.Global Satellite is attempting to reduce cycle time.

Correct Answer
verified
True

Which of the following is a characteristic of a successful control system?

Correct Answer
verified

Bureaucratic control is most appropriate for an organization in which the tasks are explicit and certain.

Correct Answer
verified

Correct Answer
verified

Monitoring performance to ensure that day-to-day goals are being implemented and taking corrective action as needed is known as ______ control.

Correct Answer
verified

Which of the following is a step in the control process?

Correct Answer
verified

Which of the following may be done as corrective action in the control process?

Correct Answer
verified

If a manager decreases the efficiency of labor and makes no improvements to the efficiency of capital,an increase in productivity will result.

Correct Answer
verified

Which balanced scorecard perspective helps top management focus on what the organization must excel at to effectively meet its financial objectives and customers' expectations?

Correct Answer
verified
B

Recruiters for Mountainview College were under extreme pressure to increase an enrollment goal by 10 percent.As a result,they admitted many students who were marginally qualified and who performed poorly in classes.This is an example of which problem associated with control systems?

Correct Answer
verified

All of the following are reasons why performance falls significantly short of the standard except

Correct Answer
verified

Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Correct AnswerverifiedStudents should apply each of ...View AnswerShow Answer

Which of the following is an example of an informational resource control?

Correct AnswerverifiedShow Answer

Jimmy's supervisor noticed that he was struggling with the computerized setup for production runs at his new job.The supervisor observed him while he tried it again and gave suggestions for improvement.The supervisor is doing which step of the control process?

Correct AnswerverifiedShow Answer

At Polar Sportswear,orders have significantly exceeded projections,and Chris,the operations director,has decided to hire for a third shift in the plant.Chris is clearly operating with the use of a(n) ______ budget.

Correct AnswerverifiedShow Answer

Which of the following is not characteristic of an external audit?

Correct AnswerverifiedShow Answer

Incremental budgeting allocates increased or decreased funds to a department by using the last budget period as a reference point;only incremental changes in the budget request are reviewed.

Correct AnswerverifiedTrue

Controls allow top management to decentralize decision making at lower levels within the organization.

Correct AnswerverifiedShow Answer

A balance sheet summarizes an organization's overall financial worth,or its assets and liabilities,at a specific point in time.

Correct AnswerverifiedShow Answer

A(n) _________ represents the profits or losses incurred by an organization.

Correct AnswerverifiedShow Answer

GlobalSatellite,applying TQM,restructured its service call procedures and eliminated some steps involved so that employees can finish each call faster.Global Satellite is attempting to reduce cycle time.

Correct AnswerverifiedTrue

Which of the following is a characteristic of a successful control system?

Correct AnswerverifiedShow Answer

Bureaucratic control is most appropriate for an organization in which the tasks are explicit and certain.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Monitoring performance to ensure that day-to-day goals are being implemented and taking corrective action as needed is known as ______ control.

Correct AnswerverifiedShow Answer

Which of the following is a step in the control process?

Correct AnswerverifiedShow Answer

Which of the following may be done as corrective action in the control process?

Correct AnswerverifiedShow Answer

If a manager decreases the efficiency of labor and makes no improvements to the efficiency of capital,an increase in productivity will result.

Correct AnswerverifiedShow Answer

Which balanced scorecard perspective helps top management focus on what the organization must excel at to effectively meet its financial objectives and customers' expectations?

Correct AnswerverifiedB

Recruiters for Mountainview College were under extreme pressure to increase an enrollment goal by 10 percent.As a result,they admitted many students who were marginally qualified and who performed poorly in classes.This is an example of which problem associated with control systems?

Correct AnswerverifiedShow Answer

All of the following are reasons why performance falls significantly short of the standard except

Correct AnswerverifiedShow Answer

Correct Answer
verified
Students should apply each of ...
View Answer

Correct Answer
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True

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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True

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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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B

Correct Answer
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Correct Answer
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