Question 1

The team is using a PDSA cycle to test a proposed change to conduct an in depth analysis of data with comparison to the predictions. In which step of the cycle is this team working?

Accepted Answer

A)   P
B)   D
C)   S
D)   AE) None of the above
F) All of the above

Question 2

The nurse manager is coping with a staff member who is very resistant to change. Which strategy would be beneficial for this nurse manager?

Accepted Answer

A)   Maintain open communication with this staff member to establish trust.
B)   Help the staff member focus on parts of the change rather than on the whole change at one time.
C)   Take over all of the processes of the change.
D)   Ignore any hidden agendas brought by this staff member.E) B) and C)
F) A) and D)

Question 3

What is the goal of the Center to Champion Nursing in America?

Accepted Answer

A)   Advertise nursing
B)   Mobilize stakeholders
C)   Describe nursing education changes
D)   Recognize importance of APRNsE) A) and C)
F) All of the above

Question 4

Which of the following data collection methods is not one of the three common data collection methods mentioned in the textbook?

Accepted Answer

A)   Observation
B)   Survey
C)   Record review
D)   InterviewE) A) and D)
F) A) and C)

Question 5

Management has called a meeting to discuss the increase in negative patient satisfaction surveys. Which stage of Lewin's model of change does this represent?

Accepted Answer

A)   Moving
B)   Refreezing
C)   Unfreezing
D)   WorkingE) A) and D)
F) A) and C)

Question 6

The nurse has been assigned to be a change agent for the facility's change to a computerized charting system. What type of planning will this require?

Accepted Answer

A)   Strategic
B)   Policy
C)   Project
D)   Both strategic and projectE) A) and B)
F) All of the above

Question 7

The hospital would like to decrease the amount of medication errors made secondary to transcription errors. In order to accomplish this, it is hoped that all physicians will be trained in the use of computerized physician orders by the end of the fiscal year. This is an example of which stage of Lewin's model of change?

Accepted Answer

A)   Refreezing
B)   Unfreezing
C)   Moving
D)   WorkingE) None of the above
F) All of the above

Question 8

During the change process to implement an electronic medical record, a nurse manager says, "We are experiencing a 'slow death'." What evidence would the manager have to support this conclusion?

Accepted Answer

A)   Work processes seem scattered
B)   Staff burnout with complaints increasing
C)   Use of a detailed project plan
D)   Staff refusing to assume more assignmentsE) All of the above
F) A) and B)

Question 9

The staff of a healthcare organization is burned out and apathetic, and the organization is stagnant. The newly employed leader is working to empower staff, improve the organization's vision, and alter the culture of accepting the status quo. According to Quinn, what is this leader trying to create?

Accepted Answer

A)   Unfreezing
B)   A "slow death"
C)   A force-field analysis
D)   A "deep change"E) B) and D)
F) A) and C)

Question 10

The nurse manager is developing a staff education session on change in healthcare. Which concepts should be included in this information? Select all that apply.

Accepted Answer

A)   Oftentimes, before one change in healthcare is completed, another is taking place.
B)   Most changes are focused on the organization's structure.
C)   Change has been the normal state for healthcare providers for some time.
D)   Change disturbs the organization's equilibrium.
E)   Sometimes multiple changes occur together in healthcare.F) None of the above
G) B) and D)

Exam 3: Operational and Strategic Planning: Change, Innovation, and Decision Making

The nurse manager is developing a staff education session on change in healthcare. Which concepts should be included in this information? Select all that apply.

Correct Answer
verified

Which of the following data collection methods is not one of the three common data collection methods mentioned in the textbook?

Correct Answer
verified

The nurse has been assigned to be a change agent for the facility's change to a computerized charting system. What type of planning will this require?

Correct Answer
verified

The nurse manager is coping with a staff member who is very resistant to change. Which strategy would be beneficial for this nurse manager?

Correct Answer
verified

The staff of a healthcare organization is burned out and apathetic, and the organization is stagnant. The newly employed leader is working to empower staff, improve the organization's vision, and alter the culture of accepting the status quo. According to Quinn, what is this leader trying to create?

Correct Answer
verified

During the change process to implement an electronic medical record, a nurse manager says, "We are experiencing a 'slow death'." What evidence would the manager have to support this conclusion?

Correct Answer
verified

What is the goal of the Center to Champion Nursing in America?

Correct Answer
verified

The team is using a PDSA cycle to test a proposed change to conduct an in depth analysis of data with comparison to the predictions. In which step of the cycle is this team working?

Correct Answer
verified

Correct Answer
verified

Management has called a meeting to discuss the increase in negative patient satisfaction surveys. Which stage of Lewin's model of change does this represent?

Correct Answer
verified

Exam 3: Operational and Strategic Planning: Change, Innovation, and Decision Making

The nurse manager is developing a staff education session on change in healthcare. Which concepts should be included in this information? Select all that apply.

Correct AnswerverifiedShow Answer

Which of the following data collection methods is not one of the three common data collection methods mentioned in the textbook?

Correct AnswerverifiedShow Answer

The nurse has been assigned to be a change agent for the facility's change to a computerized charting system. What type of planning will this require?

Correct AnswerverifiedShow Answer

The nurse manager is coping with a staff member who is very resistant to change. Which strategy would be beneficial for this nurse manager?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

During the change process to implement an electronic medical record, a nurse manager says, "We are experiencing a 'slow death'." What evidence would the manager have to support this conclusion?

Correct AnswerverifiedShow Answer

What is the goal of the Center to Champion Nursing in America?

Correct AnswerverifiedShow Answer

The team is using a PDSA cycle to test a proposed change to conduct an in depth analysis of data with comparison to the predictions. In which step of the cycle is this team working?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Management has called a meeting to discuss the increase in negative patient satisfaction surveys. Which stage of Lewin's model of change does this represent?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified