Question 1

_____ noise occurs when communicators apply different meanings to the same words or phrases.

Accepted Answer

A)   Psychological
B)   Physical
C)   Semantic
D)   Cognitive
E)   PhysiologicalF) A) and B)
G) C) and D)

Question 2

During a budget meeting, Eva concludes her part of the talk and points to her presentation partner. What does this gesture most likely mean in context?

Accepted Answer

A)   She is indicating that it is his turn to speak.
B)   She is accusing him of interrupting her.
C)   She is blaming him for the poor budget numbers.
D)   She is giving him permission to ask a question.
E)   She is trying to get him to be quiet.F) B) and C)
G) C) and D)

Question 3

Kim is a salesperson who has learned to gauge her customers' interest from their eyes. Which of the following is most likely to indicate that her customer is carefully considering her product?

Accepted Answer

A)   small, constricted pupils in the eyes
B)   an abrupt look away by the eyes
C)   a rapid sideways movement of the eyes
D)   a lengthy sideways movement of the eyes
E)   fast blinking of the eyesF) C) and D)
G) A) and B)

Question 4

Which of the following domains of emotional intelligence is the "ability to accurately pick up on emotions in other people and understand what is really going on with them"?

Accepted Answer

A)   empathy
B)   relationship management
C)   self-management
D)   self-awareness
E)   pessimismF) All of the above
G) B) and C)

Question 5

Which of the following involves the discipline to hold off on current urges to meet long-term intentions?

Accepted Answer

A)   empathy
B)   self-awareness
C)   self-management
D)   relationship management
E)   sight-readingF) None of the above
G) A) and B)

Question 6

Ayesha says, "You're so generous!" in a sarcastic tone. Mario decides that Ayesha thinks he is cheap. What process has Mario just done?

Accepted Answer

A)   filtering
B)   hijacking
C)   encoding
D)   synchronizing
E)   decodingF) A) and E)
G) None of the above

Question 7

Which of the following statements best expresses a typical concern of someone with a blue MVS?

Accepted Answer

A)   "Let's make sure everyone feels included in the decision-making."
B)   "Let's be sure that we have thought out the long-term results of this."
C)   "Let's consider the most efficient way to implement this decision."
D)   "Let's look at how this relates to the overall welfare of the company."
E)   "Let's act in a way that provides clear leadership to others."F) C) and D)
G) C) and E)

Question 8

Physical noise refers to interference due to attitudes, ideas, and emotions experienced during an interpersonal interaction.

Accepted Answer

A) True 
 B)False

Question 9

What are the eight guiding principles of improving civility in society as discussed by P. M. Forni?

Accepted Answer

Forni, one of the leading voices on impr...

Question 10

Events that cause strong emotional reactions are called _____.

Accepted Answer

A)   triggers
B)   stressors
C)   noise
D)   distracters
E)   filtersF) A) and E)
G) B) and D)

Question 11

All outgoing messages are encoded and all incoming messages are decoded through a filter of lifetime experiences.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following situations would an extrovert prefer?

Accepted Answer

A)   a quiet meeting with two friends
B)   a loud party with a large group
C)   time alone with a book
D)   a work space in a library
E)   a long conversation with one personF) None of the above
G) A) and C)

Question 13

Probing questions are intended to create bonds between people.

Accepted Answer

A) True 
 B)False

Question 14

Focusing on _____ is most likely to help you communicate with a red MVS in a way that he or she prefers.

Accepted Answer

A)   feelings
B)   results
C)   teamwork
D)   flexibility
E)   cautionF) A) and D)
G) D) and E)

Question 15

Tom always drops hand-written reports on his administrative assistant's desk and says, "Type this right away." What type of incivility is Tom committing?

Accepted Answer

A)   treating others without courtesy
B)   ignoring others
C)   disrespecting the dignity and worth of others
D)   disrespecting the efforts of others
E)   disrespecting the privacy of othersF) A) and B)
G) None of the above

Question 16

People who have low self-management should practice self-talk to improve.

Accepted Answer

A) True 
 B)False

Question 17

Leading questions are generally open-ended.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is a strategy to improve self-management?

Accepted Answer

A)   Encourage others who rarely speak up to voice their thoughts and feelings.
B)   Think about group dynamics and the related impacts on each team member.
C)   Examine strategies for overcoming impulses that compete with achieving your long-range goals.
D)   Think about your last reactions to the following experiences: joy, anger, self-doubt, frustration.
E)   Attend work-related social outings.F) C) and E)
G) A) and E)

Question 19

What do the words meaning, encoding, and decoding refer to in interpersonal communication?

Accepted Answer

Meaning refers to the thoughts and feeli...

Question 20

_____ is the process of converting meaning into messages composed of words and nonverbal signals.

Accepted Answer

A)   Decoding
B)   Encoding
C)   Translating
D)   Filtering
E)   CommunicatingF) A) and D)
G) C) and E)

Exam 2: Interpersonal Communication and Emotional Intelligence

Physical noise refers to interference due to attitudes, ideas, and emotions experienced during an interpersonal interaction.

Correct AnswerverifiedShow Answer

Which of the following involves the discipline to hold off on current urges to meet long-term intentions?

Correct AnswerverifiedShow Answer

Probing questions are intended to create bonds between people.

Correct AnswerverifiedShow Answer

What are the eight guiding principles of improving civility in society as discussed by P. M. Forni?

Correct AnswerverifiedForni, one of the leading voices on impr...View AnswerShow Answer

Which of the following domains of emotional intelligence is the "ability to accurately pick up on emotions in other people and understand what is really going on with them"?

Correct AnswerverifiedShow Answer

Which of the following is a strategy to improve self-management?

Correct AnswerverifiedShow Answer

What do the words meaning, encoding, and decoding refer to in interpersonal communication?

Correct AnswerverifiedMeaning refers to the thoughts and feeli...View AnswerShow Answer

Focusing on _____ is most likely to help you communicate with a red MVS in a way that he or she prefers.

Correct AnswerverifiedShow Answer

Leading questions are generally open-ended.

Correct AnswerverifiedShow Answer

Tom always drops hand-written reports on his administrative assistant's desk and says, "Type this right away." What type of incivility is Tom committing?

Correct AnswerverifiedShow Answer

Which of the following statements best expresses a typical concern of someone with a blue MVS?

Correct AnswerverifiedShow Answer

All outgoing messages are encoded and all incoming messages are decoded through a filter of lifetime experiences.

Correct AnswerverifiedShow Answer

Events that cause strong emotional reactions are called _____.

Correct AnswerverifiedShow Answer

_____ noise occurs when communicators apply different meanings to the same words or phrases.

Correct AnswerverifiedShow Answer

People who have low self-management should practice self-talk to improve.

Correct AnswerverifiedShow Answer

Which of the following situations would an extrovert prefer?

Correct AnswerverifiedShow Answer

_____ is the process of converting meaning into messages composed of words and nonverbal signals.

Correct AnswerverifiedShow Answer

During a budget meeting, Eva concludes her part of the talk and points to her presentation partner. What does this gesture most likely mean in context?

Correct AnswerverifiedShow Answer

Ayesha says, "You're so generous!" in a sarcastic tone. Mario decides that Ayesha thinks he is cheap. What process has Mario just done?

Correct AnswerverifiedShow Answer

Kim is a salesperson who has learned to gauge her customers' interest from their eyes. Which of the following is most likely to indicate that her customer is carefully considering her product?

Correct AnswerverifiedShow Answer

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Forni, one of the leading voices on impr...
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Meaning refers to the thoughts and feeli...
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