Question 1

Discuss any three reasons for resistance to change.

Accepted Answer

Answer may vary. Som...

Question 2

If a firm can "pull off" a technological innovation, executives must consider

Accepted Answer

A)   the economic feasibility of new technologies.
B)   the long-term commitment of substantial resources.
C)   whether there is a good financial incentive for doing so.
D)   if they can recoup the costs of their investments in technological innovations
E)   the lack of staff time to work on the technology.F) A) and C)
G) A) and B)

Question 3

Which of the following is a disadvantage of purchasing technology that already is available in products or processes?

Accepted Answer

A)   It is the most time-consuming way to acquire new technology.
B)   It is the least cost-effective way to acquire new technology.
C)   The purchase requires more staff than internal development.
D)   The coordination and monitoring costs will be high.
E)   The technology itself will not offer a competitive advantage.F) B) and E)
G) A) and D)

Question 4

Which of the following is a disadvantage of acquiring a new technology by purchasing the company that owns the technology?

Accepted Answer

A)   Developing technology becomes time consuming.
B)   The process requires more staff than internal development.
C)   It makes the purchasing firm highly dependent on its internal development capabilities.
D)   The purchasing company will not own or control the unique technology.
E)   Acquiring the company can be expensive.F) A) and D)
G) A) and C)

Question 5

The anti-lock braking system is a desired feature that can provide automobiles a significant competitive edge. However, it is not used uniformly by every automobile company. Thus, this technology is best grouped under ______ technologies.

Accepted Answer

A)   base
B)   key
C)   emerging
D)   large batch
E)   activeF) A) and D)
G) A) and E)

Question 6

In return for cooperating with the management in the implementation of a major organizational change, Bluepool Textiles provided an annual bonus to all its employees. Which of the following methods for managing resistance to change does this scenario exemplify?

Accepted Answer

A)   education and communication
B)   facilitation and support
C)   incentives and rewards
D)   manipulation and cooptation
E)   explicit and implicit coercionF) A) and B)
G) A) and C)

Question 7

Based on the scenario, which method of acquiring technology does Justin favor?

Accepted Answer

A)   internal development
B)   licensing
C)   contracted development
D)   franchising
E)   research partnershipF) A) and B)
G) A) and C)

Question 8

An entrepreneur wanted to sell washing machines with dryers in a tropical country. To his disappointment, he found that nobody wanted to buy these machines. He realized that the dry climate of the country contributed to his failure. People usually hung their washed clothes out in the sun to dry. The lack of _____ was responsible for the failure of his product.

Accepted Answer

A)   market receptiveness
B)   technological feasibility
C)   organizational suitability
D)   economic viability
E)   capability developmentF) A) and B)
G) A) and C)

Question 9

During the _____, management realizes that its current practices are no longer appropriate and the company must break out of its present mold by doing things differently.

Accepted Answer

A)   unfreezing
B)   moving
C)   refreezing
D)   molding
E)   force-field analysisF) All of the above
G) A) and B)

Question 10

Describe the four types of technologies categorized according to their competitive value.

Accepted Answer

The four types of te...

Question 11

Flexible manufacturing practices such as just-in-time, mass customization, and simultaneous engineering are examples of

Accepted Answer

A)   product differentiation.
B)   process innovations.
C)   technology audit.
D)   large batch technologies.
E)   product innovations.F) A) and D)
G) A) and C)

Question 12

Which of the following is a direct and an effective way to help employees recognize that their old ways are obsolete?

Accepted Answer

A)   Tell them that they will be punished severely if they do not switch to the new ways from the obsolete old ways.
B)   Discuss the negative consequences of the old ways by comparing the organization's performance to that of its competitors.
C)   Pin the blame for the organization's poor performance directly and entirely on the workers.
D)   Show the employees the new way to perform their job without consulting them.
E)   Induce fear among employees by bombarding them with facts related to the organization's performance.F) B) and D)
G) A) and B)

Question 13

Executives in _____ firms give priority to developing and exploiting technological expertise, and decision makers have bold, intuitive visions of the future.

Accepted Answer

A)   defender
B)   prospector
C)   analyzer
D)   follower
E)   reactorF) C) and D)
G) All of the above

Question 14

The _____ refers to the belief that things must be either A or B and cannot be both.

Accepted Answer

A)   glass ceiling effect
B)   survivor's syndrome
C)   black swan effect
D)   "genius of the and"
E)   "tyranny of the or"F) A) and D)
G) A) and E)

Question 15

In this scenario, your role would be described as the

Accepted Answer

A)   product champion.
B)   executive champion.
C)   category captain.
D)   technical innovator.
E)   chief information officer.F) B) and E)
G) None of the above

Question 16

Arthur, a senior manager at a telecommunication company, observed that the quality of customer service did not meet the standards. Employees were not skilled enough to solve the problems of clients. Arthur felt that training would help employees deliver better service. Based on this scenario, Arthur has identified an)

Accepted Answer

A)   ethical lapse.
B)   performance gap.
C)   social difference.
D)   self-actualization need.
E)   technology shift.F) C) and E)
G) C) and D)

Question 17

Early adopters of new technologies tend to be more profitable than firms that are late in adopting the new technologies.

Accepted Answer

A) True 
 B)False

Question 18

______ technology is commonplace in the industry and provides little competitive advantage.

Accepted Answer

A)   Base
B)   Emerging
C)   Key
D)   Large batch
E)   PacingF) A) and E)
G) D) and E)

Question 19

Which of the following is true of a world-class organization?

Accepted Answer

A)   It merely strives for improvement.
B)   It applies the best and latest knowledge and ideas.
C)   It primarily focuses on producing goods at the lowest cost possible.
D)   It focuses on competition instead of profits.
E)   It exemplifies a bureaucratic organizational structure.F) B) and D)
G) C) and D)

Question 20

Which of the following is a responsibility of the chief information officer?

Accepted Answer

A)   gaining unauthorized access to proprietary information of competitors
B)   finding new ways to produce old products
C)   ensuring that employees have no access to information from outside the organization
D)   identifying ways that technology can support the company's strategy
E)   limiting information exchanged through the company grapevineF) B) and D)
G) A) and D)

Exam 15: Innovating and Changing

Which of the following is a disadvantage of purchasing technology that already is available in products or processes?

Correct Answer
verified

Based on the scenario, which method of acquiring technology does Justin favor?

Correct Answer
verified

Flexible manufacturing practices such as just-in-time, mass customization, and simultaneous engineering are examples of

Correct Answer
verified

Describe the four types of technologies categorized according to their competitive value.

Correct Answer
verified
The four types of te...
View Answer

Which of the following is a disadvantage of acquiring a new technology by purchasing the company that owns the technology?

Correct Answer
verified

Which of the following is a direct and an effective way to help employees recognize that their old ways are obsolete?

Correct Answer
verified

Correct Answer
verified

In this scenario, your role would be described as the

Correct Answer
verified

The anti-lock braking system is a desired feature that can provide automobiles a significant competitive edge. However, it is not used uniformly by every automobile company. Thus, this technology is best grouped under ______ technologies.

Correct Answer
verified

The _____ refers to the belief that things must be either A or B and cannot be both.

Correct Answer
verified

Correct Answer
verified

Early adopters of new technologies tend to be more profitable than firms that are late in adopting the new technologies.

Correct Answer
verified

During the _____, management realizes that its current practices are no longer appropriate and the company must break out of its present mold by doing things differently.

Correct Answer
verified

Executives in _____ firms give priority to developing and exploiting technological expertise, and decision makers have bold, intuitive visions of the future.

Correct Answer
verified

______ technology is commonplace in the industry and provides little competitive advantage.

Correct Answer
verified

If a firm can "pull off" a technological innovation, executives must consider

Correct Answer
verified

Which of the following is true of a world-class organization?

Correct Answer
verified

Discuss any three reasons for resistance to change.

Correct Answer
verified
Answer may vary. Som...
View Answer

Which of the following is a responsibility of the chief information officer?

Correct Answer
verified

In return for cooperating with the management in the implementation of a major organizational change, Bluepool Textiles provided an annual bonus to all its employees. Which of the following methods for managing resistance to change does this scenario exemplify?

Correct Answer
verified

Exam 15: Innovating and Changing

Which of the following is a disadvantage of purchasing technology that already is available in products or processes?

Correct AnswerverifiedShow Answer

Based on the scenario, which method of acquiring technology does Justin favor?

Correct AnswerverifiedShow Answer

Flexible manufacturing practices such as just-in-time, mass customization, and simultaneous engineering are examples of

Correct AnswerverifiedShow Answer

Describe the four types of technologies categorized according to their competitive value.

Correct AnswerverifiedThe four types of te...View AnswerShow Answer

Which of the following is a disadvantage of acquiring a new technology by purchasing the company that owns the technology?

Correct AnswerverifiedShow Answer

Which of the following is a direct and an effective way to help employees recognize that their old ways are obsolete?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

In this scenario, your role would be described as the

Correct AnswerverifiedShow Answer

The anti-lock braking system is a desired feature that can provide automobiles a significant competitive edge. However, it is not used uniformly by every automobile company. Thus, this technology is best grouped under ______ technologies.

Correct AnswerverifiedShow Answer

The _____ refers to the belief that things must be either A or B and cannot be both.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Early adopters of new technologies tend to be more profitable than firms that are late in adopting the new technologies.

Correct AnswerverifiedShow Answer

During the _____, management realizes that its current practices are no longer appropriate and the company must break out of its present mold by doing things differently.

Correct AnswerverifiedShow Answer

Executives in _____ firms give priority to developing and exploiting technological expertise, and decision makers have bold, intuitive visions of the future.

Correct AnswerverifiedShow Answer

______ technology is commonplace in the industry and provides little competitive advantage.

Correct AnswerverifiedShow Answer

If a firm can "pull off" a technological innovation, executives must consider

Correct AnswerverifiedShow Answer

Which of the following is true of a world-class organization?

Correct AnswerverifiedShow Answer

Discuss any three reasons for resistance to change.

Correct AnswerverifiedAnswer may vary. Som...View AnswerShow Answer

Which of the following is a responsibility of the chief information officer?

Correct AnswerverifiedShow Answer

In return for cooperating with the management in the implementation of a major organizational change, Bluepool Textiles provided an annual bonus to all its employees. Which of the following methods for managing resistance to change does this scenario exemplify?

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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The four types of te...
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified
Answer may vary. Som...
View Answer

Correct Answer
verified

Correct Answer
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