Question 1

"If it's not one thing,it's another.We just get used to doing things one way and suddenly that's not good enough anymore.It's a new machine here,a new manager there,changing customer demands-it never ends!" This is an example of ________.

Accepted Answer

A)  the water over the dam metaphor
B)  the calm waters metaphor
C)  the white-water rapids metaphor
D)  the falling water metaphorE) All of the above
F) A) and C)

Question 2

For ________,the outcome must be unknown,and the outcome must be important.

Accepted Answer

A)  uncertainty to become stress
B)  habit to become stressful
C)  potential stress to become actual stress
D)  personal loss to become stressE) C) and D)
F) B) and C)

Question 3

________ involves distorting facts to make the change appear more attractive.

Accepted Answer

A)  Framing
B)  Education and communication
C)  Participation
D)  Manipulation and co-optationE) A) and D)
F) A) and C)

Question 4

Which of the following human resource variables is supportive of organizational innovation?

Accepted Answer

A)  minimal time pressure
B)  less creative people
C)  high interunit communication
D)  abundant resourcesE) B) and C)
F) None of the above

Question 5

Stress symptoms can be categorized as physical,psychological,and psychomotor.

Accepted Answer

A) True 
 B)False

Question 6

When the employees express their concern about their bonus checks,which of the following types of forces of change is in play?

Accepted Answer

A)  external force of change
B)  labor market force of change
C)  internal force of change
D)  social force of changeE) B) and C)
F) All of the above

Question 7

A ________ personality is characterized by chronic feelings of a sense of time urgency,an excessive competitive drive,and difficulty accepting and enjoying leisure time.

Accepted Answer

A)  Type X
B)  Type Y
C)  Type A
D)  Type BE) None of the above
F) A) and B)

Question 8

Which type of change might include a shift from a functional to a product structure?

Accepted Answer

A)  a structural design change
B)  a structural component change
C)  a technological change
D)  a people changeE) A) and B)
F) A) and C)

Question 9

________ involves bringing individuals directly affected by the proposed change into the decision-making process.

Accepted Answer

A)  Participation
B)  Facilitation and support
C)  Delegation
D)  Manipulation and co-optationE) C) and D)
F) B) and D)

Question 10

The unfreezing step of the change process can be thought of as ________.

Accepted Answer

A)  changing to a new state
B)  sustaining a change over time
C)  changing the organizational structure
D)  preparing for the needed changeE) B) and C)
F) A) and C)

Question 11

Design thinking can do for innovation what TQM did for quality.

Accepted Answer

A) True 
 B)False

Question 12

Cultural change is most likely to take place when ________.

Accepted Answer

A)  the organization is old
B)  the organization is large
C)  the culture is strong
D)  there is a leadership changeE) A) and B)
F) All of the above

Question 13

Manipulation involves the use of direct threats against the resisters.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is a favorable condition that will facilitate a cultural change?

Accepted Answer

A)  the organization has a huge workforce
B)  the organization has a long existence
C)  a dramatic crisis occurs
D)  a stable leadership existsE) All of the above
F) B) and C)

Question 15

Sensitivity training refers to activities that help team members learn how each member thinks and works.

Accepted Answer

A) True 
 B)False

Question 16

Creativity refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is a characteristic of a change-capable organization?

Accepted Answer

A)  separates the present and the future
B)  makes controlling a way of life
C)  encourages group-think
D)  shelters breakthroughsE) A) and B)
F) A) and C)

Question 18

Changes in work processes,methods,and equipment are a part of ________ changes.

Accepted Answer

A)  technological
B)  structural component
C)  financial
D)  structural designE) A) and C)
F) B) and C)

Question 19

Stress symptoms are grouped under the categories of ________.

Accepted Answer

A)  physical,economic,and legal
B)  physical,psychological,and behavioral
C)  physical,psychological,and cultural
D)  physical,political,and socialE) A) and C)
F) C) and D)

Question 20

The two metaphors commonly used to describe the two views of the change process are ________.

Accepted Answer

A)  smooth water and troubled water
B)  calm waters and white-water rapids
C)  shallow water and falling water
D)  burning bridge and water over the damE) A) and C)
F) B) and C)

Exam 7: Managing Change and Innovation

The unfreezing step of the change process can be thought of as ________.

Correct AnswerverifiedShow Answer

________ involves bringing individuals directly affected by the proposed change into the decision-making process.

Correct AnswerverifiedShow Answer

"If it's not one thing,it's another.We just get used to doing things one way and suddenly that's not good enough anymore.It's a new machine here,a new manager there,changing customer demands-it never ends!" This is an example of ________.

Correct AnswerverifiedShow Answer

Which of the following is a characteristic of a change-capable organization?

Correct AnswerverifiedShow Answer

Manipulation involves the use of direct threats against the resisters.

Correct AnswerverifiedShow Answer

Changes in work processes,methods,and equipment are a part of ________ changes.

Correct AnswerverifiedShow Answer

A ________ personality is characterized by chronic feelings of a sense of time urgency,an excessive competitive drive,and difficulty accepting and enjoying leisure time.

Correct AnswerverifiedShow Answer

Which of the following is a favorable condition that will facilitate a cultural change?

Correct AnswerverifiedShow Answer

Which of the following human resource variables is supportive of organizational innovation?

Correct AnswerverifiedShow Answer

Stress symptoms can be categorized as physical,psychological,and psychomotor.

Correct AnswerverifiedShow Answer

Sensitivity training refers to activities that help team members learn how each member thinks and works.

Correct AnswerverifiedShow Answer

Cultural change is most likely to take place when ________.

Correct AnswerverifiedShow Answer

The two metaphors commonly used to describe the two views of the change process are ________.

Correct AnswerverifiedShow Answer

Which type of change might include a shift from a functional to a product structure?

Correct AnswerverifiedShow Answer

When the employees express their concern about their bonus checks,which of the following types of forces of change is in play?

Correct AnswerverifiedShow Answer

Creativity refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.

Correct AnswerverifiedShow Answer

Stress symptoms are grouped under the categories of ________.

Correct AnswerverifiedShow Answer

For ________,the outcome must be unknown,and the outcome must be important.

Correct AnswerverifiedShow Answer

________ involves distorting facts to make the change appear more attractive.

Correct AnswerverifiedShow Answer

Design thinking can do for innovation what TQM did for quality.

Correct AnswerverifiedShow Answer

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